Implement and support all aspects of IT by keeping pace with the latest technology and utilizing the newest and best techniques in the industry for the organization.

*Provide Excellent Customer Service.* Support Microsoft Windows Server 2008 and 2012, SQL Server 2008, all Windows OS, MAC OSx, Active Directory, Exchange 2010, Windows 7 and 8, TCP/IP, Citrix, Blackberry and all PDA Devices and Mitel phone system.* Configure VOIP and Polycom equipment.* Investigates and proposes new policies, procedures and hardware relative to network systems.* Implement new networking projects in response to System needs.* Implement maintenance of infrastructure hardware and software.* Implement standards and measures to ensure a virus free network and security of all servers in order to promote maximized network uptime. * Support all aspects of the network and IT department.* Support various vendor software products.* Provide desktop support in a corporate environment.* Create images.* Perform software backup, file restoration, software installation, hardware setup, reimages and configures new laptops for customs to include copying their files, settings, emails, and network and printer connections.*Responsible for the daily adherence to the IT security Program including the proper safeguard of sensitive data.* Troubleshoot and ensure resolution of all PC, network connectivity, and software issues.* Inventory and deploy equipment and software to users.* Install and support local and network printers.* Perform hardware repair.* Provide help desk support via telephone, email, and remote access.*Organize and test for the purpose of evaluating systems and insuring that the most effective procedures, systems, methods and hardware are selected.

*Provided Excellent Customer Service.* Supported Microsoft Windows Server 2008 and 2012, SQL Server 2008, all Windows OS.* Investigated and proposed new policies, procedures and hardware relative to network systems.* Implemented new networking projects in response to System needs.* Planned and maintained architecture and design of network according to organization standards.* Implemented maintenance of infrastructure hardware and software.* Implemented standards and measures to ensure a virus free network and security of all servers in order to promote maximized network uptime. * Supported all aspects of the network and IT department.* Supported various vendor software products.* Provided desktop support in a corporate and industrial environment.* Created images and imaged computers.* Configured and installed software for user operation.* Troubleshot and ensured resolution of all PC, network connectivity, and software issues.* Inventoried and deployed equipment and software to users.* Installed and supported local and network printers.* Performed hardware repair.* Provided help desk support via telephone, email, and remote access.

*Provided Excellent Customer Service.* Supported Microsoft Windows Server 2003 and 2008, Active Directory, Exchange 2003, Windows XP, and TCP/IP, Citrix, Blackberry and all PDA Devices and Meridian phone system. * Supported Vendor software.* Provided desktop support in a corporate environment.* Image computers.* Configured and installed software for user operation.* Troubleshot and ensure resolution of all PC, network connectivity, and software issues.* Inventoried and deploy equipment and software to users.* Performed hardware repair.* Provided support via telephone, email/ticket queue, and remote access.

*Provided Excellent Customer Service.* Supported Microsoft Windows XP, Active Directory, Exchange 2003, and TCP/IP, Citrix, and Meridian phone system. * Supported Vendor software.* Provided desktop support in a corporate environment.* Imaged computers.* Configured and installed software for user operation.* Troubleshot and ensured resolution of all PC, network connectivity, and software issues.* Inventoried and deployed equipment and software to users.* Performed hardware repair.* Provided help desk support via telephone, email, ticket queue, and remote access.

*Provided Excellent Customer Service.* Provided desktop support in a corporate environment.* Imaged computers.* Configured and installed software into PC's for user operation.* Troubleshot and ensured resolution of all PC, network connectivity, and software issues.* Performed PST file migrations for Microsoft Outlook.* Inventoried and deployed equipment and software to users.* Performed hardware repair.* Provided help desk support via telephone and remote access.

* Provided excellent customer service.* Provided support in a test lab environment.* Configured Voice over IP equipment on the network.* Troubleshot and ensured resolution of all Voice over IP issues.* Provided help desk support via telephone and remote access.

*Provided Excellent Customer Service.* Provided support in SMS environment, Active Directory, Windows XP and Exchange Server 2000, TCP/IP, VPN connectivity.* Provided continued PC Network and telecommunication support, hardware support, wireless and Blackberry device support.* Troubleshot and ensured resolution of all Microsoft application issues.* Deployed software and hardware to users.* Supported all Windows operating systems and Microsoft software. * Installed and configured Southern Company Applications, local and network printers.* Logged all troubles into Clarify Database.* Provided virus detection and removal support.* Provided Spam filtering detection and removal support.* Provided help desk support via telephone and remote access.

*Provided Excellent Customer Service.* Administered user accounts and permissions.* Provided first level support for Windows NT, Active Directory and Exchange Server 2000, TCP/IP.* Provided continued PC Network, hardware, and telecommunication support.* Troubleshot all Microsoft application issues.* Supported all Windows operating systems and Microsoft software.* Installed and configured BellSouth applications.* Installed and supported local and network printers.* Deployed software and hardware to users.* Logged all troubles into REM/Vantive Database.* Provided help desk support via telephone and remote access.