Corey Dukes, Mba, Cfe Email & Phone Number

Charlotte, NC, United States

Charlotte, NC, United States

Charlotte, North Carolina Area

In this role, I review the team’s work queues for accepted fraud claims to identify and address compliance, operational, and performance opportunities. Once that is completed, I create reporting, complete in-depth risk analysis on large data sets, develop and deploy testing strategies, determine risk levels, and take appropriate action on customer accounts.

Charlotte, North Carolina Area

I monitored and verified customer credit card transactions to detect and prevent suspicious activities and policy violations. I investigated and researched moderate to complex claims that were received through multiple channels. I resolved claims by replacing compromised credit cards and performing account adjustments and chargebacks to recover losses. I.

On a daily basis, I executed customer due diligence (CDD) and know your customer (KYC) protocols to verify customer identities before completing their requested actions. I also educated customers on our product and service offerings. Once the customer’s identity was confirmed, I conducted all monetary, debit, and credit transactions while instituting fraud.

Raleigh-Durham, North Carolina Area

• Earned promotion within three years of employment due to performance level and knowledge of store operations at young age.
• Supervised store operations and employees while ensuring company standards were met.
• Assisted management with day-to-day operations of the store.
• Provided Daily Sales Reports to corporate.
• Qualified to count and balance cash drawers with accuracy.
• Able to handle customers with high standards of efficiency, accuracy and consistency.

Washington D.C. Metro Area

• ο Facilitated in New Officer PowerPoint Presentationο Coached by officers on gun safety skills and techniquesο Communicated with several officers about day-to-day operationsο Developed education on different roles of.
• Responsible for maintaining, filing, and securing records containing sensitive information.

Greenville, North Carolina Area

• Earned promotion within first year of employment based on performance review.
• Assisted with onboarding, training and supervising new employees.
• Granted with privilege of administering campus safety and securing academic buildings.
• Received CPR Certification.

Greenville, North Carolina Area

ο Developed education on different role of the police departmentο Communicated with several officers about day-to-day operationsο Assisted financial crimes officer on identify theft caseο Helped and completed tasks for personnel

Master Of Business Administration - Mba, Accounting

Bachelor Of Science (Bs), Criminal Justice

Activities and Societies: Kappa Alpha Psi Fraternity, Inc., Alpha Phi Sigma, National Criminal Justice Honor Society, East Carolina.