Corey Daniels Email & Phone Number

Tampa, Florida, United States

Led Implementation Consultant team of 10 professionals to deploy Upshop Suite across 120 global grocery and convenience store chains, encompassing 20K locations. Streamlined project management and implementation practices to ensure efficient SaaS implementations, improve customer experience, and minimize implementation timelines. Drove collaboration with Sales, Partnership, Customer Success, Product, and Engineering teams for seamless software suite implementations. Oversaw daily operations of client support ticket management, team coaching, and quality assurance processes.• Cultivated strong relationships with clients to successfully onboard 30 customers by managing end-to-end SaaS implementation, including project scope, timeline, budget, risks, training, and issues for clients generating annual revenue between $50K and $3M.• Subject matter expert for the Professional Service Team on data migration, project implementation, and problem-solving complex issues that achieved the onboarding of 70 customers to the Customer Success Team. • Acted as a liaison between clients and internal teams, managing stakeholder expectations and addressing concerns to ensure project success per the scope of work (SOW) for projects.• Collaborated and communicated all SOW gaps and process enhancements identified during the implementation discovery process to achieve a 60% improvement in customer satisfaction.• Developed project plan templates and authored comprehensive technical documents that resulted in a 60% increase in implementation productivity, promoting new hires to project leader roles, and enhanced customer relationships.• Conducted client-facing on-site and virtual meetings to engage clients in system configuration changes, bulk data imports, user acceptance, issue resolution, and go-live support. As a result, this contributed to an improved client experience and facilitated the transition of 70 customers to the Customer Success team.

Houston, Texas, United States

Managed IT hardware and software implementations across corporate and 85 retail locations. Coached a team of programmers, ensuring their performance was regularly assessed and offering personalized feedback and support. Utilized Agile methodologies to optimize project workflows, enhance transparency, and achieve top-notch results within designated deadlines. Delivered technical presentations and reports to stakeholders, providing updates on project progress, challenges, and proposed solutions.• Implemented a Warehouse Management System (WMS) at a distribution center serving 85 stores across Texas, resulting in a $1 million monthly return on investment for the company.• Transitioned 35 physical servers to a virtual platform, reducing hardware costs and improving backup and recovery efficiency.• Streamlined loan application processes by consolidating 60 individual payday loan applications into a centralized system.• Developed data conversion packages for Point-of-Sale data, enabling seamless transfer to SQL Server, Oracle, and AS400 databases.• Primary 24/7 IT support person for database servers (SQL Server and Oracle), host servers, and a diverse suite of retail applications utilized by over 8K employees.• Established a fully operational disaster recovery environment at a secondary data center, ensuring 95% uptime for all critical on-premises corporate applications.