Corey Edwards Email & Phone Number
@paceomatic.com
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Who is Corey Edwards? Overview
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Corey Edwards is listed as IT Technician at Pace-O-Matic, Inc., based in Suwanee, Georgia, United States. AeroLeads shows a work email signal at paceomatic.com and a matched LinkedIn profile for Corey Edwards.
Corey Edwards previously worked as Technical Support Specialist at Pace-O-Matic, Inc. and Specialist - Network Support at At&T. Corey Edwards holds Associate'S Degree, Computer Systems Networking And Telecommunications from Gwinnett Technical College.
Email format at Pace-O-Matic, Inc.
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AeroLeads found 1 current-domain work email signal for Corey Edwards. Compare company email patterns before reaching out.
About Corey Edwards
Experienced Network Support Specialist with a demonstrated history of working in the telecommunications industry. Skilled in Management, Project Management, Microsoft Excel, Customer Service, and Microsoft Office. Strong information technology professional with a Associate's degree focused in Computer Systems Networking and Telecommunications from Gwinnett Technical College.
Listed skills include Leadership, Team Building, Information Technology, Sharepoint, and 45 others.
Corey Edwards's current company
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Corey Edwards work experience
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Technical Support Specialist
Track all issues and ensure timely resolution of problems, reducing response time from 24 hours to immediate. Provide exceptional customer service on a daily basis, including taking extra steps towards ensuring the end-user is 100% satisfied. Respond to customers with a high degree of urgency to their needs and requests. Install, configure, and upgrade operating systems and software, using standard business and administrative packages.
Specialist - Network Support
Ensured all Ciena network equipment is properly configured in the CANOPI system to ensure customer service delivery on time to meet the SLA. Proactively managed any problems the field technicians had while turning up new ASE/fiber service for customers in the SouthEast. Delivered oversight and drove national support and project logistics via management to external/internal IT, business, and mobility. Identified performance gaps and develop improvement plans for the identified gaps. Analyzed effectiveness of system configuration and project requirements to enable appropriate changes based on existing business conditions and project growth. Responded to requests for newly configured hardware or software and kept software version inventory up to date. Tracked and monitored the day-to-day performance of systems and analyze improving performance.
Specialist-Network Control
Provided daily support to ensure various staff had the necessary tools and information to perform the task efficiently. Created and sustained invaluable reporting that measured effectiveness in project productivity and client service; implemented successful resolutions to complex networking/mobility issues. Served as the team leader; trained new employees on the processes and systems used for day-to-day network monitoring. Successfully developed a new system to track and monitor contractors' work while demonstrating a strong understanding of scope through effective time management, prioritization, and scheduling.
Field Assist Coordinator
Accurately documented relevant issues pertaining to service impacting tickets and follow the proper channel for escalating to the correct upper-level manager. Leveraged extensive expertise to multi-task at a high level by determining dispatch priority and severity using a formalized dispatch strategy. Answered any questions the cell technicians may have via phone calls, emails, or instant messenger.
Network Operation Center Engineer
· Responsible for logging and resolving customer tickets in a CRM system· Responsible for Tier 1 Desktop Support for Windows Operating Systems (2k and XP)· Proactively Monitored GGA Systems, ARD Systems, TWC Systems with Nagios· Maintained and repaired Open BSD Servers for multiple customers· Generated reports for all outages to be distributed to upper management daily· Responsible for troubleshooting multiple Linux servers for network issues
Corey Edwards education
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Gwinnett Technical College
Frequently asked questions about Corey Edwards
Quick answers generated from the profile data available on this page.
What company does Corey Edwards work for?
Corey Edwards works for Pace-O-Matic, Inc..
What is Corey Edwards's role at Pace-O-Matic, Inc.?
Corey Edwards is listed as IT Technician at Pace-O-Matic, Inc..
What is Corey Edwards's email address?
AeroLeads has found 1 work email signal at @paceomatic.com for Corey Edwards at Pace-O-Matic, Inc..
Where is Corey Edwards based?
Corey Edwards is based in Suwanee, Georgia, United States while working with Pace-O-Matic, Inc..
What companies has Corey Edwards worked for?
Corey Edwards has worked for Pace-O-Matic, Inc., At&T, and Transparent Technologies.
How can I contact Corey Edwards?
You can use AeroLeads to view verified contact signals for Corey Edwards at Pace-O-Matic, Inc., including work email, phone, and LinkedIn data when available.
What schools did Corey Edwards attend?
Corey Edwards holds Associate'S Degree, Computer Systems Networking And Telecommunications from Gwinnett Technical College.
What skills is Corey Edwards known for?
Corey Edwards is listed with skills including Leadership, Team Building, Information Technology, Sharepoint, Manage Security And Compliance For Teams, Active Directory, Computer Hardware, and Teams Lifecycle Management.
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