Business Relationship and Projects Manager at Fidler and Pepper Lawyers. I manage and oversee the relationships of work referrers, mortgage advisors and estate agents within the Conveyancing Department. I assist in managing a large team of case handlers and conveyancers in day to day operations. I am a Licensed Conveyancer with over 10 years experience and deal with all Residential and Leasehold Conveyancing Matters. As part of my role I am responsible for the operational and formal complaints for the Conveyancing department. Managing expectations is key!