Corey Evans Email & Phone Number

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Austin, Texas Area

Austin, Texas Area

▪ Directly managed 15 employees, while also supervising the creation of new teams across the U.S. utilizing my skills in hiring, training, QA, and authoring documentation. ▪ Prioritized streamlining complicated, inefficient processes, refocusing internal training and knowledge, and providing hands-on mentoring, o Direct employees achieved the most efficient case resolution times, case closures, inbound/outbound contacts, and regularly received high-level recognition in corporate all-hands meetings. ▪ Highly proficient in Salesforce and CRM tools to analyze trends, provide feedback to teams, and perform quality assurance. Tasked with building all internal and external analytics used by employees, management, and executive leadership. ▪ Provided in-depth on-site training to new support agents and enterprise customers across the US and UK. Regularly, leading technical and communications soft-skills training to classrooms of 20 or more attendees. ▪ Worked with Project management to implement and test Customer chat with our enterprise teams, which was viewed as an ideal solution for our enterprise customers who were in constant contact with our admins and support agents.

Austin, Texas Area

▪ Promoted to the Tier 2/Escalations team within 9 months to expand on my technical writing, training, and quick action on critical issues. ▪ Authored and published in-depth documentation and training materials for Support agents, which outlined processes and troubleshooting details otherwise considered as “tribal knowledge.” ▪ Assisted newly hired and veteran support team members with clear and concise direction for complicated customer issues

Austin, Texas Area

▪ Promoted to Technical Account Lead on multi-million dollar accounts within 3 months of employment. ▪ Responsible for building many of the foundations for support team operations in conjunction with direct leadership and executives. ▪ Recipient of the “Young Customer Service Professional under 30” award at a customer service ceremony held in Las Vegas.

Kennesaw, Ga

Computer Science, Computer Science

Intermediate Level Java programming

Computer Science