-Greet all guests in line of sight with a smile, a verbal greeting, and approachable friendliness -Act as a host to each guest by demonstrating behavior that supports a positive, cheerful and professional attitude -Provide first-level service recovery as needed through active listening and offering solutions that successfully balance guest & Aquarium needs. Understand when to solve the problem and when to engage a shift leader or department manager or director. -Assist guests in a friendly and positive manner regarding Aquarium prices, membership, directions, and general information -Project a professional image while in uniform and when using the phone or radio-Support the needs of guest services by standing post at Greet all guests in line of sight with a smile, a verbal greeting, and approachable friendliness -Act as a host to each guest by demonstrating behavior that supports a positive, cheerful and professional attitude-Attend to all needs of guests by standing post at: Stroller Check, Exit Doors, Tickets, Security Doors, Rain Forest, Hub, Pier 4 Lobby and Pier 3 Lobby as well as other stations as assigned.

Maintained a clean and safe work environment