Corey Goodes Email & Phone Number

London, Gb

• Responsible for the day-to-day operation of all line of business applications, including ATS, CRM, payroll platform, automation tools, mobile apps, custom portals, and any additional integrated third-party platforms.• Manager of the Business Applications team; including FTE, offshore and near-shore resources.• Primary point of contact for business relationships with all third-party SaaS providers, as well as offshore development teams to ensure all applications are fully operational and optimized to the needs of the business.• Collaborate with executive leadership to formulate and drive the roadmap for key IT projects.• Partner with key business stakeholders to perform regular business analysis tasks, identifying opportunities to optimize processes, using systems and automation where possible to maximize efficiencies and reduce manual workload.• Delivered multiple system implementations, owning the full project life cycle from initial discovery through user-acceptance testing, training and hypercare.• Collaborated with an offshore development team to design and build the bespoke GQR Healthcare Application portal – a finalist for In-house Innovation in Recruitment award after returning a 500x ROI in its first year.• Identified opportunities to streamline the tech stack to remove duplicative and redundant systems, reducing unnecessary IT spend by nearly 50%.

London, Gb

London, Gb

London, Gb

London, Gb

Hemel Hempstead, Hertfordshire, Gb

- Built CRM platform from scratch for one of the UK's most pioneering private medical practices- Owner of system configuration for major business applications; including Patient Administration System (PAS), Dental system, CRM and PACS.- Built and managed an IT team to implement my CRM design and manage Change Control procedure, ensuring any IT changes go through the correct request for change process, with appropriate documentation.- Hire/Fire/Train all team members and delegate workflow- Set and enforce team policy and practices- Performed gap analysis of business processes and systems to determine the fitness of current IT systems for business growth.- Met with key business stakeholders and subject matter experts for requirements gathering exercises, in order to scope for procurement of replacement IT systems.- Built dashboards for business intelligence purposes using SQL.- Created custom forms to streamline data capture, including Electronic Medical Record forms, MS InfoPath and Google Forms.- Produced clinical report templates, using HTML, to extract clinical information from the system, allowing patients to be informed and educated about their treatment.- Constructed a comprehensive, user friendly Service Directory, improving both staff and patient experiences by providing users with a quick and easy way to search for prices and information across the entire range of services offered by the business.- Mapped end-to-end business processes and created test criteria for deployment of new applications.- Performed extensive User Acceptance Testing for major upgrade of the primary PAS- Generated reports using analytics tools, manipulating the data in MS Excel where necessary using pivot tables and lookup techniques.- Devised and delivered training program for primary IT systems.

Hemel Hempstead, Hertfordshire, Gb

Providing patient support and administrative oversight for newly launched clinic pioneering a “one stop” model for easy access to services across 20+ specialities, including diagnostics, cardiology, neurology, paediatrics, orthopaedics, urology, dermatology, women’s health and dentistry. Managing day-to-day administration and collaborating with IT to launch patient-centred technologies to improve efficiency. Selected achievements: - Resolved real-time questions and concerns from new and existing patients regarding clinic services, procedures, appointments, billing, and referrals. - Managed day-to-day office, coordinating closely with specialists across departments to ensure a seamless patient pathway- Collaborated with IT to launch patient-centered technologies to improve efficiency- Designed an iPad app to streamline the patient membership enrolment process- Selected by leadership to participate on the “customer success” task-force, providing IT with business insights and process improvement recommendations for dental management software system.- Trained colleagues on processes.

London, Greater London, Gb

Managed day-to-day administration for ophthalmology clinic commissioned by the National Health Service (NHS) to expand treatment access by providing community-based, consultant-led care across two outpatient facilities with flexible and extended hours. Selected achievements:- Partnered closely with key stakeholders, including consultants, secondary care hospitals, and administrative team members to facilitate collaboration and ensure efficient operations.- Identified and eliminated significant delays in treating patients referred to partner hospitals for specialised care caused by poor coordination across hospitals. Implemented an end-to-end process for tracking and coordinating the patient pathway to provide greater transparency and expedited treatment. - Developed and analysed reports for Clinical Commissioning Group (CCG) monthly meetings to assess business performance. Consolidated data across systems to capture key insights around patient flow, referral sources and finances and to identify underutilised resources and market opportunities. - Managed the NHS compliance tracking system, including maintaining complete and accurate patient records, to monitor and document adherence to the “18-week referral to treatment” regulatory target.

London, England, Gb

Participated in an immersive rotational internship with The Doctors Laboratory (TDL), the largest independent provider of clinical laboratory diagnostic services in the UK. Received hands-on training in a high-volume, 24/7 facility across 5 departments, including hematology, histology, blood transfusion, biochemical, and microbiology. Selected achievements:- Prepared and analysed slides under a microscope, identifying various cellular types and structures, including detecting the presence of malaria and other infections.- Analysed growth plates, performing sensitivity tests on colonies to determine antibiotic resistance.- Organised blood transfusion packs in theatres and neonatal unit.- Tested patient blood samples to ensure the correct blood selection for transfusions.- Observed preparation of histology samples for analysis of potential tumours and other tissue diseases.

London, Greater London, Gb

Provided patient reception and administrative support, including processing appointments, managing billing, and monitoring safety compliance across departments. Promoted from summer staff to full-time position following completion of degree in Biomedical Science. Selected achievements: - Collaborated with department heads to monitor usage of recalled hospital equipment and drugs. Strengthened processes to ensure timely tracking of regulatory alerts (MHRA) and inventory assessment.- Trained to operate Whole Body Cryotherapy machine which requires strict adherence to safety protocols. Provided safety education to patients, including high-profile celebrity athletes. - Processed blood samples and patient specimens, coordinating closely with clinical staff and lab couriers to ensure proper collection and transport. - Conducted regular QC and EQA checks near patient testing equipment, as well as checks across the clinic to minimise potential hazards and ensure safe operations.- Organised and promoted a clinic-wide “spin-a-thon” fundraiser to increase awareness and raise funds for Sports Relief, a charity helping economically disadvantaged people across globe.

Bachelor'S Degree, Biomedical Sciences

High School, Biology, General