Corey Gragg, Cspo Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

- Program oversight of cross-functional teams and programs spanning advertising, strategy, CRM, and product, physical and service design initiatives. - Development of individualized internal and external working processes - Management and ownership of portfolio heath & growth

Atlanta, Georgia, United States

Cross-functional program management of user experience features. Responsibilities include program leadership, delivery and tracking of teams such as product mgmt, design and engineering.

Atlanta Metropolitan Area

Oversaw the growth and management of product development projects. Defined ways of working and successful delivery processes, tailored to our client. Internal responsibilities included management for of cross-disciple team, resource management, revenue forecasting, monthly financial reconciliation and scoping of new initiatives.

Greater Atlanta Area

Atlanta, Georgia

Greater Atlanta Area

• Management of multiple junior and senior-level project managers• Structure and support for a portfolio of projects for Fortune 100 clients ($12M in revenue for 2019)-web development, social media, advertising, web media, strategy, technology, on-site deployments• Client portfolio management including management of up 3-4 client accounts and organic growth opportunities • Implementation of internal tools and delivery processes across the project management network • Internal… Show more • Management of multiple junior and senior-level project managers• Structure and support for a portfolio of projects for Fortune 100 clients ($12M in revenue for 2019)-web development, social media, advertising, web media, strategy, technology, on-site deployments• Client portfolio management including management of up 3-4 client accounts and organic growth opportunities • Implementation of internal tools and delivery processes across the project management network • Internal resource management including staffing plans and resource allocation estimates for each project • Draft and negotiate statements of work to drive incremental scope in client portfolios• Cross-functional team leadership over visual design, software development, business analysis, quality assurance, copywriting, client engagement, user experience, and content strategy• Train internal partners on proper Scrum and Kanban methodologies. and select process management tools including JIRA and Leankit• Supervisor: Yes Show less

Greater Atlanta Area

Atlanta, Ga

• Management of software delivery for the AT&T Business to Business (B2B) channel • Managed 2-3 product delivery projects simultaneously including development, user experience, and quality assurance • Created and maintained risk mitigation strategies across multiple product deliveries• Resource and financial control of allocated budgets• Internal financial and risk management stakeholder reporting • Supervisor: No

Greater Atlanta Area

• Management of junior project managers across scopes • Internal resource management including staffing plans and resource allocation estimates for each project • Cross-functional team leadership over visual design, software development, business analysis, quality assurance, copywriting, client engagement, user experience, and content strategy• Scrum master and product owner• Administer key delivery ceremonies including project kick-offs, daily scrum meetings, user acceptance… Show more • Management of junior project managers across scopes • Internal resource management including staffing plans and resource allocation estimates for each project • Cross-functional team leadership over visual design, software development, business analysis, quality assurance, copywriting, client engagement, user experience, and content strategy• Scrum master and product owner• Administer key delivery ceremonies including project kick-offs, daily scrum meetings, user acceptance testing, quality assurance testing, and client facing deliveries• Create and maintain project plans including deliverable management, internal and external ceremonies, and coordination of needed communication touch points• Responsible for project revenue and profit margin analysis• Supervisor: Yes Show less

Greater Atlanta Area

• Maintain Identity Access Management portfolio of projects ($100M+ initiative) to improve Net Promoter Score (NPS) and online customer satisfaction • Projects managed created a universal authentication process implemented across all AT&T products and services, improved fraud prevention methods, migrated 100 million obsolete login credentials to optimized platform, and improved ease of online account management • Develop and direct project plans that include business requirements, risk… Show more • Maintain Identity Access Management portfolio of projects ($100M+ initiative) to improve Net Promoter Score (NPS) and online customer satisfaction • Projects managed created a universal authentication process implemented across all AT&T products and services, improved fraud prevention methods, migrated 100 million obsolete login credentials to optimized platform, and improved ease of online account management • Develop and direct project plans that include business requirements, risk management analysis, scheduling timelines and needed IT enhancements• Budget allocation and control across portfolio of projects• Manage cross-functional project review meetings• Deploy and test system enhancements• Monitor capital and expenses costs based on IT development and labor Show less

Greater Atlanta Area

Manager-Sales Operations for the AT&T Mobility Sales channel, under the National Retail Organization. AT&T National Retail stores are those other than Company Owned Retail Stores (i.e. Wal-Mart, Best Buy, Target, etc) that carry AT&T products and services. Supervised the team of analyst(s) that processes all product returns, recalls, and shipping discrepancies to external partners. Oversees audit compiance, field execution of initiatives to reduce rate of return, product/SKU analysis of… Show more Manager-Sales Operations for the AT&T Mobility Sales channel, under the National Retail Organization. AT&T National Retail stores are those other than Company Owned Retail Stores (i.e. Wal-Mart, Best Buy, Target, etc) that carry AT&T products and services. Supervised the team of analyst(s) that processes all product returns, recalls, and shipping discrepancies to external partners. Oversees audit compiance, field execution of initiatives to reduce rate of return, product/SKU analysis of most returned devices and causes, and represents the Product Team on marketing calls to launch new products and services.Responsibilities Include:*Authorize all reverse logistics transactions with external National Retail partners*Warehouse coordination *IT project enhancements for internal systems *Market analysis and project management to improve efficiencies*Develop new processes for external and internal transactions *Oversee team of analyst(s) processing Return Merchandise Authorizations (RMAs)*Contract negotiations and on-boarding of new retail partners*Field execution of company initiatives*Channel-level reporting of reverse logistical operations*Quarterly and annual performance read-outs to officers*Staff recruiting and selection*Lead weekly one-on-one training sessions to develop staff's skills*Created, maintained and delivered annual performance reviews for teamSupervisor: Yes Show less

Greater Atlanta Area

Reverse Logistics Analyst for the AT&T Mobility Sales channel, under the National Retail Organization. AT&T National Retail stores are those other than Company Owned Retail Stores (i.e. Wal-Mart, Best Buy, Target, etc) that carry AT&T products and services. Responsibilities Included:*Processing of all reverse logistics operations needed by AT&T National Retail stores*Prepare and present presentations of buyer's remorse returns to upper leadership*Analyze activity at AT&T… Show more Reverse Logistics Analyst for the AT&T Mobility Sales channel, under the National Retail Organization. AT&T National Retail stores are those other than Company Owned Retail Stores (i.e. Wal-Mart, Best Buy, Target, etc) that carry AT&T products and services. Responsibilities Included:*Processing of all reverse logistics operations needed by AT&T National Retail stores*Prepare and present presentations of buyer's remorse returns to upper leadership*Analyze activity at AT&T Reverse Logistics warehouse and audit complianceSupervisor: No Show less

Greater Chicago Area

AT&T Corporate Owned Retail (COR) store manager. Managed stores and teams in Brooklyn, NY, Union, NJ and Chicago, IL. Nationally recognized for sales achievements in all key metrics. Responsibilities included:*Drove retail sales and operational metrics (including Wireless Gross Adds/Opportunities, Accessory/One-Time Revenue, Recurring Revenue, Feature Attachment Percentages, Wired Gross Adds, Strategic Deveice Gross Adds, and Customer Experience Satisfaction Scores)*Developed… Show more AT&T Corporate Owned Retail (COR) store manager. Managed stores and teams in Brooklyn, NY, Union, NJ and Chicago, IL. Nationally recognized for sales achievements in all key metrics. Responsibilities included:*Drove retail sales and operational metrics (including Wireless Gross Adds/Opportunities, Accessory/One-Time Revenue, Recurring Revenue, Feature Attachment Percentages, Wired Gross Adds, Strategic Deveice Gross Adds, and Customer Experience Satisfaction Scores)*Developed, coached, and motivated team *Created training programs and incentive programs for staff*Labor Union relationship and arbitration*Operational tasks including labor scheduling, inventory control, and financial audit compliance*Project Management *National Business Account Management*Staff recruiting and selection*Lead weekly one-on-one training sessions to develop staff's skills*Created, maintained and delivered annual performance reviews for teamSupervisor: Yes Show less

Greater Atlanta Area

AT&T Retail Leadership Development Program (RLDP) is designed for recent college graduates to learn all aspects of wireless sales, coaching techniques, and operational tasks to properly lead an AT&T Company Owned Retail (COR) store. Upon completion of RLDP, graduates are placed in the field as store managers to lead $1 million+ operations. Responsibilites Included:*Daily classroom training on all aspects of AT&T culture and history*Six week field rotation in Fort Worth, Texas… Show more AT&T Retail Leadership Development Program (RLDP) is designed for recent college graduates to learn all aspects of wireless sales, coaching techniques, and operational tasks to properly lead an AT&T Company Owned Retail (COR) store. Upon completion of RLDP, graduates are placed in the field as store managers to lead $1 million+ operations. Responsibilites Included:*Daily classroom training on all aspects of AT&T culture and history*Six week field rotation in Fort Worth, Texas, working in a COR store*Weekly visits to a Georgia-Market COR store for observations*Prepare and present an Operations Review (including sales results, suggestions for improving COR storeand actual coaching documentation created)*Extensive training on proper coaching techniques, staff accountability, crucial conversation mediation, human resource situations, and creating positive cultures for staff and customers Show less

Bachelor Of Arts (B.A.), Business Administration, Management And Operations, 3.9 Gpa

Activities and Societies: Phi Kappa Tau (Vice President of Alumni Relations Vice President of Recruitment and Retention Chairman of Social.

Bachelor Of Arts (B.A.), Marketing/Marketing Management, General, 3.9 Gpa