Corey Gresham Email & Phone Number

United States

Atlanta, Georgia, United States

Key Achievements:Department Creation: I took on the challenge of building the Quality Assurance department from scratch, meticulously selecting and nurturing a high-performing team of Quality Assurance Analysts. This endeavor allowed me to design and implement processes that align with industry best practices and regulations.Continuous Improvement: Through.

• Formed, promoted, and maintained excellent working relationships with employees, coworkers, and senior leadership via establishment of an effective open-door policy and exemplary interpersonal communication.
• Designed and implemented inclusive training programs, resulting in the ability to better provide exceptional customer care, monthly reports, quarterly meetings, as well as employee evaluations.
• Created “ClearSignal University”, which successfully delineated a path to leadership, and resulted in 10 employees who attended “ClearSignal University” receiving promotions after eight months.
• Conducted gap analyses; developed and implemented a process that successfully reduced caller wait times from within 10 minutes to five minutes.

• Managed 25+ employees across two offices and three projects; facilitated company-wide training and individual coaching sessions; created schedules, ensuring appropriate staffing and coverage across all shifts.
• Collected and evaluated various metrics, including Key Performance Indicators (KPIs); generated and delivered quality reports to senior leadership.
• Oversaw human resources (HR) operations; rendered hiring and termination decisions; maintained employee payroll; facilitated interviews, onboarding, and offboarding; processed HR paperwork (e.g., I-9); administered.
• Performed regular audits and trend analyses, thereby ensuring alignment with budget, productivity, and quality goals.

• Managed 30+ employees across four projects; facilitated company-wide training and individual coaching sessions; created schedules, ensuring appropriate staffing and coverage across all shifts; monitored calls, ensuring.
• Collected and evaluated various metrics, including Key Performance Indicators (KPIs); generated and delivered quality reports to senior leadership.
• Spearheaded human resources (HR) operations; rendered hiring and termination decisions; maintained employee payroll; facilitated interviews, onboarding, and offboarding; processed HR paperwork (e.g., I-9); administered.
• Established, fostered, and maintained relationships with renowned stakeholders (e.g., H&R Block, Federal Long-Term Care, U.S. Census), resulting in procuring them as clients.
• Trained and managed customer service representatives employed by well-known companies/agencies; developed curriculum for training classes; designed physical and virtual training manuals, as well as multi-faceted job.