Corey Gronner Email & Phone Number

Atlanta, Georgia

· Use established policies and procedures, assists new and existing Fidelity customers in a call center environment. This includes using the consultative selling approach to determine service needs and completing necessary documentation to establish the customer relationship.· Service all types of deposit accounts ranging from preparation of account opening documents to balance inquiries, posting inquiries, order checks, order check cards, check card issues etc.· Service all types of loan accounts ranging from loan payoffs requests to payment inquiries, phone payments, posting issues, coupon book orders, etc.· Manage customer servicing for ancillary bank services and channels such as automated Telephone Banking, Check Cards, Online and Mobile Banking, and Web Chats.· Make referrals to appropriate areas of the bank based on established guidelines for making a referral.· Promote the benefits of banking with Fidelity and using additional services of the bank.· Make appropriate referrals for credit card accounts to branch employees.

Greater Atlanta Area

•Assist customers with financial transactions including check cashing, deposits and withdrawals, cash advances, account maintenance, cashier’s checks and money orders. •Inform customers of financial services and products that could help with their personal needs based on their current financial aspirations and relationship with Bank of America.•Adhere to strict regulations regarding cash handling, detecting fraud, and proper procedures to protect both the customer and the bank from financial loss.

Savannah/Atlanta, Georgia

• Use Excel and SQL to implement and arrange sales data.• Use merchandise sales data to create an efficient production schedule.• Prepare daily supplies and assign tasks to a small team.• Assist customers in a retail environment by providing product information, demonstrations and suggestions.• Manage inventory of kitchen items and ingredients.• Uphold and improve organizational methods storewide. Use merchandise sales data to create an efficient production schedule.• Innovate by creating candy flavors, and revising production methods.

Savannah, Ga

• Tutor high school students with learning difficulties in various subjects pertaining toMath and Science.• Maintain contact with each student’s parents and teachers in regards to thestudent’s needs and progress.• Create lesson plans based on students’ specific needs and aptitude.• Prepare monthly progress reports for each student providing a record of attendance,willingness to learn, and performance.

• Preserve the functionality of parking meters on Tybee Island, through repairs and regular maintenance.• Provide information to visitors about local events, restaurants, and activities.• Lead a team of other employees in daily tasks.• Collect cash from meters and keep an accurate log of funds.• Utilize Excel to track meter usage and collections.