Chicago Command CenterAccountable for the safe, on time operations of all trains and contribute to the overall execution of the Operating Plan.Conduct efficiency and proficiency tests, train rides and safety related activities to support a safe, efficient operation.Accountable to investigate safety rules and policy failures, respond and act on safety, health and environmental related incidents, identify the root cause and implement or recommend corrective actions.Participate and assist with safety and business plan roll-outs across the region.Identify and act on opportunities to increase yard/road fluidity and productivity.Create and manage a strong team of employees including determination of optimal numbers, recruitment and development.Ensure train and crew compliance with NS policies and or collective agreements.Ensure the delivery of optimal results against appropriate performance and financial metrics through maximum asset utilization.Accountable for holding investigations (accident or discipline) in accordance with labor agreements, policies, etc.Accountable for inventory management for terminals and line of road in my area(s) of responsibility.Accountable for rail car idle of 24 hours or longer for any reason.Accountable for full understanding of business requirements, service commitments and any service penalty conditions for customers in my geographic area.Conductor certified (2020 - Present)Knowledge of operations-focused applications (e.g., LMS, TMDS, SRS, CATS, PTC, Nexus, Tyes, Crewcall).

Great working knowledge of Positive Train Control (PTC) /Energy Management Systems (EMS) such as Automatic Engine Shutdown Systems (AESS) and Trip Optimizer (TO).Trouble shoot PTC and EMS assets: Wayside locations, Locomotive fault codes, connection and 220 radio issues.Answer radio calls from train crews and walk through resolution steps to quickly resolve underway problems.Open and escalate priority tickets for issues that cannot be resolved at the help desk level. Experience with Linux and Windows based infrastructure and system applications.

Supervised all activities of the train crews within my assigned territory.Communicate with local customers to ensure proper switching of rail cars daily.Observed yard traffic to determine track availability to accommodate inbound flow and plan spacing for outbound builds.Operated controls to activate track switches and traffic signals.Coordinate with foreign line railroads to plan interchange of manifest and bulk traffic.Ensure compliance with all railroad rules and regulations for safety, operation and the Federal Railroad Association (FRA).Manage operational testing program: observe, document, and evaluate safe work practices per operating rules.Meet the divisional goals of the service plan: manage assets, report results, define problem areas and implement solutions; metrics include asset utilization, execution to plan, and cost of quality and safety performanceHeld regular scheduled employee meetings and programs to emphasize safety and discuss mitigation of risks.Investigated safety incidents to determine root cause: escalate findings and implement corrective actions to prevent reoccurrence.Proactively identified problem areas and coordinated solutions by utilizing operating systems and planning toolsConductor certified (2015 - 2018)Knowledge of operations-focused applications (e.g., LMS, TMDS, SRS, CATS, PTC).

•Provide a safe work environment by monitoring associate performance, equipment, and building condition•Accountable for maintaining a high standard of housekeeping/sanitation throughout the facility•Responsible for interviewing and training new associates.•Lead, develop, and mentor direct reports by insuring all associates receive proper and adequate training to perform required job functions•Provide ongoing coaching and feedback to direct reports •Manage areas of responsibility to include operational and support•Plan and organizes the daily workload for maximum efficiency and effectiveness•Deliver area goals and objectives while supporting the broader organization•Interact and communicate with all levels of leadership; internally (SLTD) and externally (customer & vendors) •Promote and deliver continuous improvement•Successfully balance Safety, quality, and productivity performance to achieve business goals•Successfully collaborate and coordinate with peers to meet or exceed all KPIs, goals, and objectives •Participate in projects as assigned

•Works closely with Customer Service and Inventory Control to ensure that all orders are shipped on time and complete. •Continuous packaging cost reduction efforts. •Responsible for Inspection Management process. •Timely coordination of al small parcel and LTL carrier shipments. •Track and hold staff accountable for missed picked or improperly packed outbound merchandise. •Ensure that received product is put away, in the most efficient picking location(s), within the company’s allotted put away timeframe. •Ensure that all product dimension, product characteristics and cubes have been recorded upon receipt. •Work in unison with Inventory Control to ensure optimal availability of stock upon receipt, taking ownership of any back-ordered item shipments. •Reconcile actual counts versus system perpetual. •Reconcile item adjustments. •Maintain optimal inventory through daily stock transfers to avoid location outs.

•Manage subordinate employees within warehouse operations.•Responsible for interviewing and training new employees.•Implemented an effective SOP that adheres to current customer standards.•Direct shipping and receiving activities for retail and chemical products.•Updated procedures for future AIB inspections.•Reduced shipping rate errors by 12% within three months of employment.•Increased customer satisfaction by partnering directly with internal and external customers to resolve issues.•Work directly with freight forwarders and drayage carriers to coordinate rail container activity.

•Provided direct leadership to the Co-Pal and cross-dock production areas.•Coordinated all outbound loads from four print facilities into the Bolingbrook facility.•Provided required training and work direction to Leads and shipping associates.•Identify and correct operational and mechanical problems.•Managed the performance evaluation process for operations employees.•Coordinate with printing facilities and CSR’s to resolve OS& D issues.•Indirectly supervise data entry staff to oversee the creation and attachment of orders to manifest in a timely manner. •Able to manage multiple functions and projects within established timelines and budgets.•Ensured that Co-Palletization freight is processed correctly and met the customer’s service level expectations.•Responsible for department P&L.•Responsible for training and providing EHS information to Co-Palletization employees.•Processed Co-Palletization postal statements and paperwork.•Processed newsstand pool to ensure on time deliveries on a weekly basis to wholesalers•Track shipments and reroute any miss-shipped freight to the correct locations in a timely and cost effective manner.•Directly supervised 100+ production employees during peak seasons.•Responsible for cross dock operations•Coordinate and managed outbound LTL shipments into 39 non-primary DC’s•Provided training and supervision to two 3PL’s•Ensured inbound containers were being worked to the established operational metrics•Coordinated with Yard Management to accurately move containers and trailers

Held Secret security clearance.Established and implemented operational plans to improve embassy and personnel security. Maintained logbooks while monitoring an array of security equipment to control access in and out of U.S. embassies.Escorted non-cleared personnel to ensure security in sensitive locations.Designed schedules to ensure 24 hour coverage of 5 emergency drivers.Inventoried and organized serialized equipment worth in excess of $3,000,000 to insure ease of access and distribution.Managed and supervised the daily life of up to 6 employees and ensured their professional and personal well-being, while assessing their individual strengths and weaknesses to ensure team success.Provided more than 5,000 hours of armed internal security and access control for U.S. diplomatic facilities abroad while effectively safeguarding classified material, U.S. diplomats, and government property.Conducted routine patrols in sensitive areas to ensure the proper storage of classified material and safety of embassy personnel.Developed exceptional interpersonal and communication skills through daily interaction with embassy employees and VIPs in order to build trust and confidence within the embassy communities