• Working with clients such as Specsavers, Argos, Kelloggs, East Midlands Trains and others.• Introduce and educate managers to innovative management theories and concepts.• Taught managers the concepts & Theories to help improve their skills in areas such as; Effective Communication, Coaching, Building Relationships, Resolving Conflict Situations, etc.

• Managed and directed the inaugural Gatorade national field sales team selling in a seed brand sports nutrition product to Sports teams and within independent retail channels across the UK.• Ensured base distribution and volume sales were consistently growing and in line with the agreed annual forecast, ensuring shortfalls were backed with recovery activities.• Produced weekly and monthly reports for management regarding teams and product performance.• Monitored the effective implementation of KPI’s (Service level agreements) through reports and regular ‘Field accompaniments’.• Utilised results to provide feedback on performance against objectives and to create monthly training sessions and workshops to address universal performance issues.• Set appropriate objectives, processes and procedures to structure and manage the team more effectively, clearly defining the team standards of performance.• Attended regular ‘Field accompaniments’ and conducted area audits to ensure the account was operationally sound. • Implemented company disciplinary process to remove unsuitable staff ‘Bad Apples’.• Recruited STAR performers by utilising a systematic approach to recruitment and hiring on attitude first, then aptitude.• Attended regular client meetings to manage relationships and ensure strategies are implemented as requested.• Utilised Salesforce CRM system to: - Track performance against sales targets and KPI’s. - Conduct proactive daily engagement of sales data and insight. - Produce reports to validate suggestions to improve the delivery and efficiency of the agreed ‘client’ strategy. - Audit sales calls made to ensure Salesforce is completed correctly and sales calls are delivered and executed to plan.

• Nike – Managed demonstrators to promote products & increase sales within representative stores. Over the 2 month campaign targets achieved of +15%• Diageo (Smirnoff, Guinness, Pimms, Gordon’s Gin) Managed teams of between 8 and 12 to target specific high volume events and stores to increase sales and brand awareness through selling the product, delivering the company message and sampling.• GlaxoSmithKline – Managed teams of between 6-10 to deliver various campaigns & distribute promotional information to drive sales and awareness.• The Department of Health – Managed team to convey FRANK awareness programme around the UK

• Performed training needs analysis to identify the type and intensity of training required for various departments within an organisation.• Designed and delivered training material for 1st and 2nd line support teams to operate an In-house knowledge management system.• Positively designed, coordinated and contributed to the delivery of IT training across UK sites.• Designed bespoke training material.

• Provided the highest possible standards of customer care and quality to assist the unemployed back to work