- Demonstrated a deep understanding of customers' data estates, business, and IT priorities to design impactful Data & Analytics solutions that align with their success measures.- Consistently achieved high customer satisfaction by becoming a trusted advisor and ensuring solutions met performance, security, scalability, maintainability, repeatability, and reliability standards upon deployment.- Actively gathered and provided customer and partner insights to inform product feedback loops and drive continuous improvement.- Drove significant revenue growth by developing opportunities that enhanced customer success and maximized value from Microsoft investments.- Played a pivotal role in resolving technical blockers by leveraging subject matter expertise, adhering to Microsoft best practices, and utilizing repeatable intellectual property.- Applied technical knowledge to architect solutions that met both business and IT needs- Led the creation of data & analytics roadmaps, minimal viable products, and infused AI technologies to ensure the long-term technical viability of new deployments.- Maintained cutting-edge technical skills and knowledge, staying abreast of market trends and competitive insights- Engaged in the AI technical community to foster collaboration and shared learning.- Accelerated customer outcomes by sharing expertise, contributing to Intellectual Property creation, and promoting the reuse of solutions to expedite customer success.

- Architected enterprise solutions which include components across the intelligent automation and artificial intelligence (A.I.) spectrum such as robotics process automation (RPA), machine learning and textual/language processing.- Accomplished statistical analysis and predictive modeling using R, Python and SQL.- Performed data studies and data discovery routines for machine, voice and sensor data sources.- Functioned as the integrator between business needs and technology solutions.- Responsible for business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, and training.- Led the effort to develop a methodology of integrating RPA with other A.I. technologies to better equip over 3,000 practitioners with serving Deloitte’s clients.

- Led Agile team in requirements gathering, process design and testing using Pega Robotics platform and AI technologies for intelligent automation solution that reduced the client’s manual processing by 25%.- Managed the development of all intelligent automation adoption readiness and training materials delivered to over 1,000 employees.- Developed and oversaw quality assurance and user acceptance testing metrics to ensure intelligent automation solution achieved key performance indicators.- Primary point of contact for Accenture robotic and artificial intelligence consulting initiatives.- Performed gap analysis of technology used for customer due diligence procedures to take client from being 75% to 100% compliant with global customer due diligence standards.- Planned and executed over 100 system tests to replicate the scenarios from the global customer due diligence standards to provide artifacts of gaps in analysis.- Developed over 20 short and long-term action plans to remediate gaps between the current state and target state of the technology architecture saving the client approximately 2 million in regulatory fines.- Refined process and procedures to ensure consistency and accountability of tasks performed for over 10,000 global employees.

- Successfully improved the client’s data processing efficiency by 20% through enhancements to the metadata management activities and processes that connects data between the client’s global lines of businesses. - Analyzed, designed, and documented over 100 key business elements in support of strategic metadata remediation efforts the client’s global line of business.- Designed Responsible, Accountable, Consulted, Informed (RACI) diagram for client’s global line of business metadata management procedures which reduced the number of manual operational activities by 25%.- Increased sales by 20% through the remediation of data that drove the restructuring of client’s customer data model in corporate wide repository systems.- Alleviated regulatory and compliance risks by 40% via design and planning efforts of the client’s risk and control self-assessment.

- Effectively led DevOps team in enhancements to SAP-ECC functionality for mission-critical Finance, Materials Management, and Sales & Distribution, and Procurement modules. - Managed requirements gathering for over 20 technical and functional specification documents.- Led efforts towards 100% completion rate of all production support environment rollouts and business requirements document fulfillments on or ahead of schedule.- Trained 10 fellow team members on the principles of SAP and techniques of Advance Business Application Programming (ABAP). - Led daily Scrum and Sprint planning meetings of up to 5 onsite and remote developers.Developed reporting and analytical tools within SAP ERP environment.

- Conducted feasibility analysis for companies with 10 - 300 employees to determine whether a project was economically,organizationally, and technologically achievable.-Defined scope of technology solution by utilizing requirements gathering techniques such as interviews, questionnaires, andobservation.-Developed use cases to identify and communicate the business processes or functional requirements of a system to the client.