• yeroc.hess@comcast.net • Building world-class operations that deliver outstanding performance, EBITDA, services and profitability is my passion. Creating and launching the forward-thinking strategies and best-in-class processes that transform companies into metric-driven operationally efficient entities is my specialty. I lead from the front, building cultures focused on collaboration, motivation, alignment and empowerment that turnaround underperforming teams, while positioning people for success. Noted for: OPERATIONAL EFFICIENCYAccomplished significant cost savings, while delivering 99.87% service levels. Substantially improved on-time delivery performance from 70% to industry-best 85%, and accelerated warehouse/transportation productivity 9% through XY routing, set delivery days and B Flag consolidation models.LEADERSHIP DEVELOPMENTChampioned individual development, cross training and succession planning, creating pipeline for talent throughout enterprise. Promoted ten direct reports to new roles/responsibilities and increased employee engagement eight percentage points.VALUE CREATION │ REVENUE GROWTHContributed to an increase EBITDA of more than 15%. Propelled ranking to Top 5 in revenue/profit growth over consecutive rolling three-year periods.TECHNOLOGY INNOVATIONInstituted technology platforms to optimize truck routing, in-cab safety, and proof of delivery, resulting in improved transportation, safety and warehouse/delivery operations. Full rollouts reduced HOS violations 25%, decreased shorts 50% and saved ~$1M annually.PROJECT DEVELOPMENTBuilt infrastructure and operating models as framework for Sysco Spokane business expansion. Hired drivers, acquired equipment and optimized routing from new facility, saving $1.2M. Developed operating plan to onboard Red Robin, 37 locations.EMPLOYEE RELATIONSNegotiated four multiyear labor contracts with Teamsters 117; while increasing driver retention over 85% and selectors over 60%.