Information Technology
CurrentMichigan Delivery Systems and Support (MDSS)/Application Office, June 2007--presentSystems Analyst III August 2015 to presentSystems Analyst II January 2013 to July 2015Application Developer, Advanced June 2007 to January 2013• ASO Billing SME supporting corporate-wide system programs, mandate projects, and needed operational enhancements, in billing system and bill presentment system• Gather requirements and prepare vendor product enhancement requests.• Provide first-level production support and support coordination• Coordinate project and production support with General Ledger, Underwriting, and Business Intelligence functional teams.• Serve as EIT Delivery Lead for team projects.• Gathered requirements and prepared design documents for corporate-wide system program (MOSP)• Conducted application test planning and testing as Subject Matter Expert in corporate program (MOSP) • Promoted two innovations for CDHP spending accounts (HRA/HSA/FSA) • Authored and participated in Decision Papers to confirm and document business decisions about the systems Business Systems, March 2005--June 2007Application Developer, Advanced March 2005 to June 2007• Provided ASC SME support for Integration Test and User Acceptance Test of SSN Elimination Project.• Implemented Local ASC Billing enhancements from SSN Elimination Project.• Coded, tested, and implemented enhancements to Local ASC Billing and other systems • Provided first-level production support and support coordination