Michigan Delivery Systems and Support (MDSS)/Application Office, June 2007--presentSystems Analyst III August 2015 to presentSystems Analyst II January 2013 to July 2015Application Developer, Advanced June 2007 to January 2013• ASO Billing SME supporting corporate-wide system programs, mandate projects, and needed operational enhancements, in billing system and bill presentment system• Gather requirements and prepare vendor product enhancement requests.• Provide first-level production support and support coordination• Coordinate project and production support with General Ledger, Underwriting, and Business Intelligence functional teams.• Serve as EIT Delivery Lead for team projects.• Gathered requirements and prepared design documents for corporate-wide system program (MOSP)• Conducted application test planning and testing as Subject Matter Expert in corporate program (MOSP) • Promoted two innovations for CDHP spending accounts (HRA/HSA/FSA) • Authored and participated in Decision Papers to confirm and document business decisions about the systems      Business Systems, March 2005--June 2007Application Developer, Advanced March 2005 to June 2007• Provided ASC SME support for Integration Test and User Acceptance Test of SSN Elimination Project.• Implemented Local ASC Billing enhancements from SSN Elimination Project.• Coded, tested, and implemented enhancements to Local ASC Billing and other systems • Provided first-level production support and support coordination

• Conducted analysis, design, coding and unit testing for changes to ASO billing system in main phase of corporate-wide government mandate program• Performed redesign, coding, testing, implementation and production support for ASO billing system in the early phase of corporate-wide government mandate program• Performed coding, testing, implementation and production support for banking interface

Converted non-standard client-server applications to standard implementations with vendors. Contributed to new release of COBOL account service workflow system, to incorporate new account portfolios and to convert account numbers. Successfully launched DB2 database processing for imaging website, while taking over for departing colleague. Completed account number conversion for imaging website. Supported mainframe collections package launch with custom interfaces to legacy systems.• Coordinated successful testing efforts.• Administered production support for multiple applications.• Wrote design specifications for COBOL programs.• Coded COBOL programs.• Coded SQL in COBOL programs.• Coded SQL in SPUFI for testing and production support.• Wrote and maintained DB2 Stored Procedures in COBOL programs.• Coded File-Aid utility steps in batch JCL.• Coded Syncsort utility steps in batch JCL.• Wrote JCL jobs for testing and production.• Tested programs and jobs.• Developed and changed schedules in CA-7.

Lead Programmer Analyst, July 2000 to October 2000Senior Programmer Analyst, December 1996 to July 2000Led system integration projects for new software acquisitions and upgrades. Applications included investments, disaster recovery, legal services, human resource tracking, and inventory control. • Completed warehouse inventory system replacement project as Project Manager, with a vendor employee and a contractor reporting to me. • Led major upgrade of investment accounting system, implemented with no defects. • Served as liaison for department of 90 users in corporate Windows NT migration. • Advised client department and coordinated support in Windows NT migration. • Managed client relationships on a day-to-day basis. • Provided troubleshooting, problem resolution, and maintenance for client-server systems under Banyan Vines and then Windows NT Server.

• Developed four new COBOL programs and restructured another to create new mainframe data feed to client-server accounting system. • Performed analysis of tax reporting requests using DB2.

Senior Programmer/Analyst, December 1995 – April 1996Programmer/Analyst, December 1994 – December 1995Senior Programmer, December 1993 – December 1994Assumed increasing development responsibilities within logistics subsystem of international package shipping system. Provided troubleshooting and maintenance on Production Support team. Performed monitoring, troubleshooting, and maintenance on Performance team. • Supervised design, programming and testing on project teams. • Coded, maintained, and tested COBOL programs with DB2, VSAM, and either CICS or JCL job streams for international shipping operations system. • Monitored system and region performance using Omegamon and Strobe. • Provided on-call problem resolution and support coordination. • Completed training in physical system design, logical design and system analysis, and intermediate and advanced DB2.

Systems Professional, December 1992 – December 1993Systems Trainee, July 1991 – December 1992Performed support, analysis, coding, and testing for securities reporting system. Produced very complex report program in APS. Revised complex CA7 job schedule for major application release. • Implemented components of major software releases and routine technical changes in COBOL/DB2 reporting system for mortgage and government securities trading. • Revised the CA-7 schedule from 400+ jobs to 250+ jobs in major project.• Designed, coded and maintained programs in APS and COBOL. • Provided on-call troubleshooting and support coordination. • Tested programs and batch jobs. • Documented requirements for data feeds into financial reporting system. • Completed training in TSO/ISPF, COBOL 2, VSAM, MVS JCL, CICS Command Level, APS, DB2, QMF, and MicroFocus COBOL.

Implemented automation of inventory counting across multiple stockrooms using PC database software and barcode label software, for the company's supply department. Generated reporting of inventory accuracy after inventory counts. Conducted on-site research for PC system pilot project at World Trade Center and Newark Airport stockrooms. Programmed and tested prototype of PC system. Presented results of pilot project to division management.