Corey Hunter Email & Phone Number

Moncton Nb

• Develop long-term and short-term forecasts and re-forecast where necessary.• Generate, analyze and maintain reports in order to track call volume trends.• Generate schedules that meet customer requirements and call volume peaks.• Proactively work with team members to resolve service level related issues. • Build and maintain strong working relationships with all departmental leadership members, including Pod Managers, in order to ensure consistent development of staffing strategies.• Customer Service Award Support Group 2012 Thing5.

Fredericton Nb

• Manage offline work to ensure that all service levels are met.• Monitoring of queues to ensure adequate staffing.• Assign CSR hours and time off duties using eWFM.• Completed leadership training with the management group.• Create monthly CSR schedules which optimize resources, ensuring occupancy targets are achieved consistently and service level consistency for all clients.• Help meet budget requirements for all clients and groups.

Fredericton Nb

• Answer customer’s questions, and billing enquiries.• Schedule service calls and emergency orders.• Complete requests sent in though mail and fax by customers in idle time.

Fredericton Nb

.• Completed course on customer care with CDI College prior to employment.• Completed Star Choice’s “Sales through Customer Service” course.• Answer customer’s questions concerning bills and general information. • Talked customer’s through fixing technical issues.• Processed programming changes and updates.

Fredericton Nb

• Balance the number of calls and wait times equally between four call centers.• Record attendance and hours of work of employees.• Process shift exchanges and payroll adjustments.• Tested telephone lines and monitored calls for patterns in call volume.

Miramichi Nb

• Quality assurance of online course material. This included checking for grammar and spelling errors, and recorded reading levels in the course material, manuals, syllabus, problems, questions, websites and CD’s.• Researching information to be used in the development of course material.• Tested compact disks, manuals and websites for errors.• Assisted in the development of a Project Management course.

St Stephen Nb

• Generate all aspects of information that the client requires. This included the designing, generating, validating and transmission of all reports in accordance with the client’s requirements and specifications.• Quality assurance on all accounts which included correcting spelling errors and making sure all information in each database was correct.• Supervised telemarketers and developed job aids.• Searched for new business opportunities, responded to requests for proposals and developed proposals for new business opportunities.