▪ Overseeing internal help desk personal▪ Overseeing internal developers for custom integrations and applications▪ Implemented help desk platform for managing tickets, assets, and contract management▪ Multi-location site support in the US

▪ In charge of Physical and digital securities▪ Maintain and created Network infrastructure▪ Multi-location site support in the US▪ Yearly budgeting and risk management▪ Zoho CRM administration▪ Hardware and Software maintenance and support▪ Maintain all IT documentation and controls, to be able to pass SOC yearly audit▪ Maintain and Support hosted VOIP Solution▪ Maintain and Support Internal Payroll software for internal and external clients.

▪ Provided technical leadership to real estate development company, and support and maintain all network connectivity and equipment for global infrastructure. ▪ Used performance analysis to identify and relieve network bottlenecks; monitor, troubleshoot hardware and applications.▪ Resolved network operational issues, identify critical business concerns and develop workable solutions for enhancements to existing core applications and restructure network.▪ Worked on relocating main MDF (data frame) to a co-location and restructure wiring without disruption to customer environment.

▪ Wrote and managed yearly budget for the I.T. Services Department.▪ Successfully built new infrastructure, maintained an external wireless network, and linked distance sites to MDF Distance Radar and Rule Base outputs.▪ Administered a web farm of Windows NT 2003 Server in multiple sites, including configuration, security and permissions.▪ Maintained network operations, computer hardware, and software applications and provided desktop support to company users alongside company consultants.▪ Facilitated the delivery of Whatsup Gold server for entire WAN and LAN system status monitoring.▪ Supported VOIP and PBX System, Jonas Point-of-Sales system, and MS Office Applications.▪ Setup and supported Citrix 4.0 environment and maintained Cisco Switches and Routers within WAN and LAN.▪ Configured, and used Microsoft Windows Server Update Services (WSUS) to maintain system updates.