Corey Johnson Email & Phone Number

Texas, United States

Grand Prairie, Tx, Us

Oklahoma City, Oklahoma, Us

Coppell, Tx, Us

Utilize Microsoft Azure to provide Intune Active Directory group access to ensure that Black Knight users are able to access features such as Intune A - MSP Smart Buttons and Scripting bridge test users.Troubleshooting Okta/Citrix and Single -Sign 0n access to ensure users can access the Black Knight and OnBase portals PROD and UAT.Coordinate and deliver OnBase platform upgrades during scheduled maintenance in partnership with OnBase vendor representatives.Utilizing federated identity management tool within Black Knight to provide users federated identity tokens to uniquely identify them within Active Directory domain.Utilize Azure Active Directory (AD) which is Microsoft's cloud-based identity and access management (IAM) service; it was used to manage secure user sign-in to external services, such as Microsoft Office 365, Black knight, and other SaaS applications.Managing Multi-factor authentication (MFA) of users for application access to Okta, ensuring security of business and ensuring unauthorized users don't have access to systems.Set up, maintain, remote and document default Black Knight security templates within Production, training and testing regions.Provide ongoing OnBase technical support, including daily incidents, change management, and system administration responsibilities such as user account setup, user group access provisioning, loan/document research between PRMI and vendors (NewCourse, Proctor and Lereta) (DIP) during document imports; assuring that all loans were delivered into OnBase.Utilize Microsoft Azure to provide Intune Active Directory group access to ensure that Black Knight users are able to access features such as Intune A - MSP Smart Buttons and Scripting bridge test users.Create bulk load AD accounts utilizing PowerShell scripts and Excel spreadsheets through virtual machines; providing new hire employees with access groups, network drives and applications

Fort Worth, Tx, Us

• Create, track and manage service tickets within incident management software ServiceNow concerning end-users; keeping users up to date concerning issues and describe troubleshooting steps performed to fix their issues.• Provided technical support to production team and provided first level and second level support to system.• Exceptional verbal and written communication skills with the ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line-level staff, in an organized and professional manner.• Monitored network using Watchdog application and resolved all issues that occurred on same.• Respond to Tier 2 client support request tickets, calls and emails assigned with ticket priority using incident management software ServiceNow.• Leverage problem resolutions regarding LAN and WAN troubleshooting, Windows 2000/2003 server administration and client connectivity support of remote access tools.• Conducted NOC troubleshooting from the physical layer to the network layer ensuring secured session.• Troubleshoot VPN issues and administrated software.• Provided knowledgeable information and experience to users concerning their personal computers and the use of PC software (MS Word, Excel, PowerPoint, Visio, etc. and project management software).• For implementation activity, prepared detailed deliverable documents for Client Support to be used as a handoff for support-related issues concerning technical issues.• Troubleshoot Microsoft 365 products by running full repair on Microsoft suite, killing the apps within task manager and cleaning outlook accounts of outlook users.• Ensure that all CPUs are repaired and updated with latest drivers/Windows software during imaging before user deployment within the organization, also naming all PC's according to their respective line of business with proper label and naming conventions.

Supported and managed 5-30 tickets within incident management software ServiceNow involving software and hardware issues with end-users; users were kelp up to date on troubleshooting proceduresCreated a detailed Port Map on Excel for each of the 48 Cisco switch ports in conjunction with the jack numbers associated with them.Troubleshot 802.11 connectivity issues within WAN branches and configured the TCP/IP settings for HP LaserJet printers and provided safety inspections to printers.Installed and maintained IP security camera and all other technology within 15 bank branches within Mississippi.Performed job-related projects such as branch builds, network fiber transition, hardware preventive maintenance, Non-POE network switch removal, ATM replacement and installationDisplayed excellent problem-solving and analysis skills, becoming resourceful and proactive in gathering information and sharing technical scenarios to fellow field service engineersFunctioned independently while traveling to over 15 banks within my field support region and as part of a team, utilizing strong time management skills, and attention to detail while workingEnsure that all CPUs are repaired and updated with the latest drivers/Windows software during imaging before deployment to users and updating CPUs within Active Directory

Bachelor Of Science - Bs, Industrial Technology

Associate'S Degree, Business Administration And Management, General

Bachelor'S Degree, Cloud Computing