Corey Kaplan Email & Phone Number

Baltimore, Md, Us

Dover, Delaware, Us

Mountain View, Ca, Us

Act as a knowledgeable extension of the customer to help fulfill and exceed their business goals.Help lead the on boarding process, helping customers ready themselves for implementation and launch. Deliver quarterly business reviews that identify how our product is performing and where improvements can be madeWork cross functionally with Support, Implementation, and Engineering to ensure a successful customer journey.Voice of the customer internally.

Irvine, Ca, Us

Management of a team of 9 Customer Success Managers (CSMs) who serve enterprise, strategic, and growth brandsServe as a management representative of PriceSpider in customer escalations, looping in other teams and leaders as appropriateOwn metrics related to the successful retention and growth of PriceSpider customersOversee PriceSpider's CS new employee on boarding, business reviews, account plans, contract renewals and upsell opportunitiesWork in conjunction with the product team to create a feature request loop process that enables the product team to get valuable product insights from customersImplement and champion new customer-facing and internal processes that span cross functional teams and map to the optimal customer journeyServe as PriceSpider's customer champion, helping to maintain a culture of customer success across the company

Irvine, Ca, Us

Enterprise & Strategic CSM with experience helping brands in industries including Hardware, Automotive, Apparel & Fashion, Footwear, Housewares, and Consumer Electronics.Responsible for managing the full customer life-cycle including on-boarding, adoption, expansion, and renewals.Management of customer retention and retention initiatives.Subject matter expert in e-Commerce across our product suite.Develop success plans and drive quarterly business reviews at the executive level.Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.

New Britain, Ct, Us

Ownership of the sales cycle which includes listing presentations, execution, forecasting, POSreviews and promotional planning.Work cross-functionally with Channel, Product, and Brand to drive Ecommerce centric initiatives.Work closely with SB&D’s supply chain to manage stock, fill rates to ensure acceptable service level.Continuous understanding of the online competitive landscape in order to secure targetchannel position.Review of online messaging and tactics to make sure they comply with overall channel and brandstrategy and make recommendations on improvements for a better online shopper experience.Provide channel marketing, brand, product and management team competitive insights andrecommendations.Recommend and present new items, including; POS/Scorecard Analysis, Promotional Planning and category management.Management of 12 Accounts's not limited to, but Including Northern Tool, TJ Maxx, Ross

Baltimore, Maryland, Us

Overall Account Management of Retailers such as Scheel's, Dunham's, and Sportsman's WarehouseManage all phases of the accounts business. product presentations, assortment planning, order bank management - inquiries regarding orders, shipments and products, inventory management, forecasting, in-store presentation, and outbound marketing.Provide service and support to Director and Sr. Manager of Sales as well as customer service, marketing and planning functions.Work cross-functionally across the organization to ensure successForecast Units/Revenue.Weekly/Monthly Reporting of Sales vs. Forecast.Track, Monitor and Report Monthly Orders & Sales.Travel to corporate headquarters and buying offices as needed.

Baltimore, Maryland, Us

Hire, Train, Supervise and Motivate 6 Outdoor Customer Service Rep Associates Communicate cross functionally with numerous divisions, including the DH, Sales Operations, Finance, Production, IT, etc. regarding current issues and process improvementsCollaborate with Business Analysts to ensure monthly, quarterly and yearly calls are being metProvides customer support to any External Customers, Internal Sales Reps, and Internal Sales Managers that need additional attention on certain issues

Baltimore, Maryland, Us

Overall management of an account base in excess of $4 Mil.Sell-in of four seasonal apparel assortments to accountsManagement of quarterly number through reporting and forecasting to ensure goals are exceeded for 6 accounts in excess of $19 Mil.Responsible for reporting on weekly sales, sales trends, and opportunities to our internal sales group

Baltimore, Maryland, Us

Collaborate and partner with Account Managers and Retailers to provide fact based analysis and seasonal plans to drive sales for UA and our customerWork with Account Managers to manage sales forecasts to financial targetsProvide reporting analysis for Senior Management as well as various departments to identify opportunities and potential liabilitiesCreate and maintain Seasonal Account Assortment plans for six “Key” accountsManagement and maintenance of UA’s internal sales system EDIFICE

Baltimore, Maryland, Us

Proactively communicated to account’s at corporate and store level regarding orders, shipments, products, and pricing Managed orders and shipments for Dicks Sporting Goods to ensure high fill rates as well as adherence to the shipping scheduleProvided in depth reporting to upper management regarding AR fill rates, sales figures, and shipping recaps Worked closely with Account Managers to provide excess inventory reports to drive additional salesTrained and Developed two associates on the Dick’s Sporting Goods business who are now managers in customer service

Managed the day-to-day activities of national sales team to ensure successful achievement of individual performance objectives and team sales goals.Collaborated with product managers, marketing department, and sales team to ensure accurate and compelling product positioning and messaging.Maintained yearly sales team budget Developed and implemented comprehensive sales programs and initiatives to increase sales from direct customers and channel partners.Coordinated with marketing department to create and execute promotional & loyalty programs to expand and strengthen channel partnerships and engagements.Facilitated all aspects of company’s participation in regional and national industry trade shows.Recruited, hired and trained new sales representatives.

Towson, Md, Us

Managed overall sales activity for 13-store territory responsible for sales in excess of $7.5 millionIncreased sales of Black & Decker and DeWalt products by gaining incremental space within storesCultivated relationships with key decision makers in stores to promote product visibilityUtilized marketing resources to design and develop events to enhance product awareness and increase product sales within territoryTrained all new retail specialists on product knowledge and merchandising