Manager, Regulatory Complaint And Vigilance Compliance
CurrentCoordinates complaint intake, evaluation, and investigation activitiesAssesses complaints for Medical Device Reporting (MDR), Mandatory Problem Report (MPR), and Vigilance reporting requirementsPrepares and submits MDR / Vigilance reports to US and global agencies as requiredAuthorizes closure of potentially critical complaintsEscalates issues that may require corrective actionGenerates quality data for product quality trending and improvement opportunityManagement of complaint, Medical Device and Vigilance Reporting FilesProvides training for complaint intake and returned device evaluationInteracts with Customer Care to support complaint data intake requirements and complainant follow-up