Corey Kenner Email & Phone Number

Responsible for overseeing the quality of fulfillment in operations by driving best practices, cross training on products, system updates, programs, events, etc. as well as creating operation packages, order documentation and rollout of sales initiative.

• Partner with a sales or marketing team to ensure the marketing campaign aligns with the department’s sales goals
• Manage communication of sales/marketing initiatives aimed at driving revenue
• Cross training to ensure comprehensive knowledge of, and proficiency with, Print and Digital fulfillment processes and operations across Sales and Ad Ops teams
• Coordinate with relevant internal departments on upcoming products and sales initiatives to ensure operational fulfillment and execution as well as correspond with internal departments on all levels of campaign.
• Provide sales and profit analysis
• Adhere to and enforce policies and procedures to ensure accurate and proper print and online fulfillment

Norfolk, Virginia Area

• Partner with Sales Reps and Managers to provide the highest level of customer service for Key Accounts.
• Cross training to ensure comprehensive knowledge of, and proficiency with, Print and Digital fulfillment processes and operations across Sales and Ad Ops teams
• Coordinate with relevant internal departments on upcoming products and sales initiatives to ensure operational fulfillment and execution as well as correspond with internal departments on all levels of campaign.
• Adhere to and enforce policies and procedures to ensure accurate and proper print and online fulfillment
• Utilize AdWatch, Eproofs, ADIT, Merlin & CRM to serve advertising department and customers effectively

• Assists sales representatives with ad scheduling, producing accurate production orders and facilitating ads through the production process
• Prepare and process correspondence and paperwork related to accounts and maintain up-to-date customer records.
• Ensures non-compliant contract customers are notified appropriately and sales plan are presented to ensure contract compliance
• Works with team to decrease churn through identifying inactive opportunities, managing proactive mailings, and partnering with Sales Rep and Sales Manager on appropriate sales activities

• Executed and scheduled online advertising sales campaigns using Real Media’s Open Ad Stream Enterprise System.
• Tracked and analyzed Web traffic and the success of online campaigns and changed strategies accordingly
• Responsible for day to day management of Internal Flash and Video Ad campaigns. This included campaign trafficking, targeting, pacing, and optimization.
• Collaborated with clients (Account Executives) to ensure the delivery of advertising campaigns across the network of Media General, Inc. websites.
• Troubleshoot Flash and Video ads and corrected issues with clickthroughs when necessary to optimize ad delivery.
• Worked with agency/clients to troubleshoot creative issues and ensure creatives adhere to advertising guidelines.

• Promoted branding & image across all sales channels including Direct, Indirect, Retail, and National accounts
• Created marketing plans, strategies, and events to increase sales activity and ROI (return on investment)
• Developed and maintained relationships with the media to create radio, print, and TV cross promotion.
• Managed relationships with agents to establish marketing plan/strategies utilizing Co-op/MDF funds as well as ensure all agents were properly trained on marketing essentials website.
• Managed marketing budget with forecasting and allocation of dollars spent on total advertising and promotions

• Managed and directed the promotion, advertising and public relations of Radio One stations to the public and clients
• Created a station image that attracted new listeners and clients as well as acted as a liaison with programming and sales department to develop overall campaigns, themes, and marketing approaches.
• Supervised station promotions, maintained accurate records of promotions, ensured promotions were conducted in accordance with FCC regulations and the law.
• Developed and maintained relationships with the press and broadcast media to ensure press releases, print advertisements and TV cross promotions.
• Implemented, maintained, and updated website content with high level of creativity and proficiency in OSA First Media Works 6.0, Media Span, Microsoft Publisher, L View Pro, PhotoShop and other web related programs for.
• Coordinated the placement of editorial content, graphics, and other features on the website to support the organization and clients marketing goals & campaigns.

• Handled inbound phone volume for Capital One’s banking call center and handling customer concerns/requests pertaining to their account via phone.
• Investigated and analyzed customer concerns in a professional tone and language as well as resolved customers’ issues in a timely manner
• Resolved delinquency on customers Capital One accounts with clear and concise financial solutions
• Ensured compliance to Capital One’s policies and procedures as well as met departmental goals

Bachelor Of Science (B.S.), Mass Communication/Media Studies

Activities and Societies: Black Student Alliance, WODU,

High School Diploma

Activities and Societies: National Honor Society, Senior Class President, Junior Varsity Football, Junior Varsity Basketball, Varsity.