Corey Kincaid Email & Phone Number

St Louis, Missouri, US

Nashville, TN, US

Nashville, TN, US

• Conducted in-depth analysis of security logs and events to identify and investigate potential security incidents using a combination of SIEM tools, including Palo Alto Cortex SOAR, Microsoft Sentinel, KQL (Kusto Query.
• Performed thorough investigations of phishing emails, suspicious domains, and IP addresses by utilizing open-source tools and provided recommendations for either blocking or further escalation.

Arlington, Virginia, US

• 25B: Information Technology Specialist
• Appointed as unit information management officer; enforces DoD information security standards and policies across entire Brigade.
• Provided hardware and software technical support to over 500 Soldiers during Operation Inherent Resolve in 2020; Led help desk team during this mobilization in support of operation.
• Managed active directory organization unit in support of Operation Inherent Resolve; provisioned user security group assignments and unclassified/classified network accounts.
• Supervises, installs, operates, and performs unit maintenance on manual and automated telecommunications equipment that may link mainframes, minicomputers, and microcomputers to networks.
• Graduate of Advanced Leader Course and taught to utilize career development tools, such as stress management, physical readiness, and communication strategies to analyze different audiences and deliver effective.

Washington, DC, US

• GS-2210-7Key Responsibilities included:
• Achieved a 94% ticket to call ratio during first year evaluation period. 2622 tickets, 2818 calls.
• Regularly and consistently communicated with department heads and VIPs in a professional manner.
• Ensured rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services is up to date.

Washington, DC, US

• GS-0335-6Key Responsibilities included:
• Completed pulling and termination of CAT-6, Coaxial, and Fiber cabling through existing conduit and installing new conduit as needed.
• Assisted managing a VOIP network of over 3,700 devices.
• Provisioned and managed voicemail boxes for new and existing users.

Washington, DC, US

• GS-2210-5Key Responsibilities included:
• Extensive experience troubleshooting Cisco AnyConnect, Juniper, and Citrix VPN software.
• Assisted in lifecycling obsolete end-of-life computers with newly imaged machines.
• Mobile App manager for the Illinois Army National Guard.

Washington, DC, US

• GS-0303-6Key Responsibilities included:
• Updated and maintained a database of all Multi-Functional Devices (MFD).
• Completed market research for new devices by contacting multiple vendors.
• Administratively assigned back to previous position of IT Specialist to support for the Command Cyber Readiness Inspection (CCRI). The CCRI is a nationwide inspection being completed by the National Guard Bureau to.

Washington, DC, US

• GS-2210-5Key Responsibilities included:
• Verification of user compliance with all Department of Defense requirements in the account request process including completion of Acceptable-Use-Policies and System Authorization Access Requests.
• Assisted end users in Tier 2 troubleshooting of user account maintenance.
• Developed Excel spreadsheets for organization of policies and departments.
• Identification and distribution of department specific policies to the correct departments for completion and final review.