Corey Klein Email & Phone Number

Wesley Chapel, Fl, Us

Temple Terrace, Florida, United States

As the lead, I oversee the management of a live pipeline comprising 10,000+ orders, coordinating global activations and domestic provisioning for wireline services. Additionally, I manage the curation of all training content necessary for onboarding a new offshore operations center. I am spearheading Verizon's strategy to transition the entire wireline organization to HCL for stateside tier 3 support, including facilitating the training of HCL's new hires in India. Furthermore, I collaborate… Show more As the lead, I oversee the management of a live pipeline comprising 10,000+ orders, coordinating global activations and domestic provisioning for wireline services. Additionally, I manage the curation of all training content necessary for onboarding a new offshore operations center. I am spearheading Verizon's strategy to transition the entire wireline organization to HCL for stateside tier 3 support, including facilitating the training of HCL's new hires in India. Furthermore, I collaborate with Verizon L+D to brand the training content. My responsibilities also include overseeing national-level operations support, installation, and maintenance of critical network facilities, high-bandwidth services, and broadband services.Key highlights from my time in this role involved:• Spearheaded and grew a team from 9 to 28 members; boosted performance and provided constructive feedback. • Successfully achieved a monthly closure of approximately $1.5M, showcasing adept financial management skills.• Accelerated the onboarding process for a new workforce within a 6-month timeframe.• Delivered a vital contribution to a monumental initiative, while focusing on wireline services and hardened infrastructure amid HCL's expanding presence in the managed services industry.• Automated offshore operations management that resulted in data-informed cost savings. • Created reporting mechanisms to track vendor touchpoints with successful rate negotiations and cost-effective contracts.• Headed a global operations vendor transition; exhibited a measurable ROI and drove business outcomes. Show less

Temple Terrace, Florida, United States

In this role, I led a stateside team, inheriting a 9-member group. Led a vendor management team interfacing with telecom giants, such as AT&T, Comcast, and Lumen. In addition to the above, I enhanced operational performance, including direct reports, performance reviews, and mid-year assessments. Also, I promoted collaboration, optimized processes, and ensured seamless communication to meet organizational objectives.Following are my key contributions to the role:• Spearheaded… Show more In this role, I led a stateside team, inheriting a 9-member group. Led a vendor management team interfacing with telecom giants, such as AT&T, Comcast, and Lumen. In addition to the above, I enhanced operational performance, including direct reports, performance reviews, and mid-year assessments. Also, I promoted collaboration, optimized processes, and ensured seamless communication to meet organizational objectives.Following are my key contributions to the role:• Spearheaded Gallup surveys, consistently achieving survey ratings 0.45 points higher than the company mean on a 5-point scale, attaining the highest customer engagement levels within the organization.• Enhanced automation and developed systems for telcos to transmit automated information, reducing reliance on emails.• Teamed up closely with field operations and service delivery to translate executive priorities into actionable plans.• Rolled out performance metrics and continuous improvement initiatives to monitor supplier performance, drive accountability, and enhance overall efficiency in service delivery processes.• Leveraged data analytics and ROI measurement to implement cost-saving initiatives, resulting in a 12% reduction in expenses. Show less

Metro Manila, Philippines

During my time here, I improved business processes by leveraging outsourced vendors, particularly Accenture teams, for service delivery in provisioning and activation in the Philippines, while maintaining a client base in the US. Also, I managed a client base primarily in America and approximately 800 indirect reports in the Philippines and India. By implementing performance metrics and breaking down processes for task-based monitoring, I reduced delivery intervals. Furthermore, I tracked… Show more During my time here, I improved business processes by leveraging outsourced vendors, particularly Accenture teams, for service delivery in provisioning and activation in the Philippines, while maintaining a client base in the US. Also, I managed a client base primarily in America and approximately 800 indirect reports in the Philippines and India. By implementing performance metrics and breaking down processes for task-based monitoring, I reduced delivery intervals. Furthermore, I tracked vendor deliverables, adherence to SLAs, and quality standards to enable proactive issue resolution and continuous improvement. Notably, I ensured adherence to contractual agreements, negotiated favorable terms, and monitored vendor compliance to mitigate risks and safeguard organizational interests.An excerpt from the tenure includes the following:• Achieved excellence in meeting customer due dates, outperforming national benchmarks. • Coordinated a revenue acceleration program to address a 4-month work stoppage on the East Coast; emphasized recouping lost revenue and supporting US enterprise, small, and medium businesses. Earned recognition for orchestrating the acquisition of $5M in pending revenue.• Accomplished IT infrastructure projects at the enterprise level; oversaw services for companies, such as Microsoft Teams, and ensured swift installations by navigating bureaucratic hurdles. Show less

Downers Grove, Illinois, United States

While working here, I oversaw the complete migration of infrastructure to Ethernet, addressing challenges associated with transitioning from legacy technology to the new standard. This involved leading enterprise-level infrastructure construction and meeting carrier-level expectations. I developed successful strategies for different regions like Dallas and St. Louis based on national-level investigations and recommendations. In a Chicago suburb, I managed a team focusing on central office and… Show more While working here, I oversaw the complete migration of infrastructure to Ethernet, addressing challenges associated with transitioning from legacy technology to the new standard. This involved leading enterprise-level infrastructure construction and meeting carrier-level expectations. I developed successful strategies for different regions like Dallas and St. Louis based on national-level investigations and recommendations. In a Chicago suburb, I managed a team focusing on central office and data center work, overseeing 9 indirectly reporting staff while minimizing costs and considering future equipment connections and building layouts. Moreover, I utilized troubleshooting tools such as OTDR and BERT for maintaining various systems including digital cross-connect systems, TCP/IP routers and switches, DWDM, SONET, ROADM, and Long-Haul fiber optic transport systems.During the tenure, I proved myself successful in:• Advancing processes at the national level by tapping into data analytics. Identified location-specific efficiencies related to network builds, intervals, and project completion times.• Championing siloed tech teams dedicated to specific avenues, such as build and repair work; improved efficiency and ensure timely and cost-effective project completion.• Upskilling staff and demonstrated a commitment to sharing knowledge and fostering a culture of collaboration. • Performing site survey evaluations to plan optimal equipment placement, pre-engineering network, and server rack drawings. Show less

Associates In Arts

Bsm Business Management