Corey Klein Email & Phone Number

Wesley Chapel, FL, US

Temple Terrace, Florida, United States

• As the lead, I oversee the management of a live pipeline comprising 10,000+ orders, coordinating global activations and domestic provisioning for wireline services. Additionally, I manage the curation of all training.
• Spearheaded and grew a team from 9 to 28 members; boosted performance and provided constructive feedback.
• Successfully achieved a monthly closure of approximately $1.5M, showcasing adept financial management skills.
• Accelerated the onboarding process for a new workforce within a 6-month timeframe.
• Delivered a vital contribution to a monumental initiative, while focusing on wireline services and hardened infrastructure amid HCL's expanding presence in the managed services industry.
• Automated offshore operations management that resulted in data-informed cost savings.

Temple Terrace, Florida, United States

• In this role, I led a stateside team, inheriting a 9-member group. Led a vendor management team interfacing with telecom giants, such as AT&T, Comcast, and Lumen. In addition to the above, I enhanced operational.
• Spearheaded… Show more In this role, I led a stateside team, inheriting a 9-member group. Led a vendor management team interfacing with telecom giants, such as AT&T, Comcast, and Lumen. In addition to the above, I.
• Spearheaded Gallup surveys, consistently achieving survey ratings 0.45 points higher than the company mean on a 5-point scale, attaining the highest customer engagement levels within the organization.
• Enhanced automation and developed systems for telcos to transmit automated information, reducing reliance on emails.
• Teamed up closely with field operations and service delivery to translate executive priorities into actionable plans.
• Rolled out performance metrics and continuous improvement initiatives to monitor supplier performance, drive accountability, and enhance overall efficiency in service delivery processes.

Metro Manila, Philippines

• During my time here, I improved business processes by leveraging outsourced vendors, particularly Accenture teams, for service delivery in provisioning and activation in the Philippines, while maintaining a client base.
• Achieved excellence in meeting customer due dates, outperforming national benchmarks.
• Coordinated a revenue acceleration program to address a 4-month work stoppage on the East Coast; emphasized recouping lost revenue and supporting US enterprise, small, and medium businesses. Earned recognition for.
• Accomplished IT infrastructure projects at the enterprise level; oversaw services for companies, such as Microsoft Teams, and ensured swift installations by navigating bureaucratic hurdles. Show less

Downers Grove, Illinois, United States

• While working here, I oversaw the complete migration of infrastructure to Ethernet, addressing challenges associated with transitioning from legacy technology to the new standard. This involved leading enterprise-level.
• Advancing processes at the national level by tapping into data analytics. Identified location-specific efficiencies related to network builds, intervals, and project completion times.
• Championing siloed tech teams dedicated to specific avenues, such as build and repair work; improved efficiency and ensure timely and cost-effective project completion.
• Upskilling staff and demonstrated a commitment to sharing knowledge and fostering a culture of collaboration.
• Performing site survey evaluations to plan optimal equipment placement, pre-engineering network, and server rack drawings. Show less

Associates In Arts

Bsm Business Management