Corey Leath Email & Phone Number

United States

Managed a team of 8-12 employees, overseeing their work schedules, providing guidance, and conducting performance evaluations.Processed payroll for the cleaning staff, ensuring accurate and timely compensation.Implemented quality control measures to maintain high standards of cleanliness and customer satisfaction.Collaborated with clients to understand their specific cleaning needs and develop tailored solutions.Conducted regular inspections and audits to identify areas for improvement and ensure compliance with health and safety regulations.

Cleveland, Ohio, United States

Conduct outbound calls to Bank of America customers with past due credit card accounts, effectively negotiating payment arrangements and resolving payment issues.Utilize strong communication and persuasion skills to explain payment options, address customer concerns, and ensure a positive customer experience.Meet and exceed monthly collection targets, consistently achieving high collection rates and contributing to company's financial success.Maintain detailed records of interactions and payment arrangements, ensuring compliance with company policies and regulations.Collaborate with team and supervisors to share best practices, strategies, and innovative approaches to optimize collection efforts.

Provided exceptional customer service to cable subscribers, resolving technical issues, troubleshooting equipment problems, and assisting with package upgrades/downgrades.Handled a high volume of inbound calls, consistently maintaining a professional demeanor while delivering effective solutions.Resolved billing inquiries, discrepancies, and service disruptions promptly and effectively, ensuring customer satisfaction and retention.Demonstrated expertise in navigating complex systems and databases to accurately address concerns and update account information.Collaborated with cross-functional teams including technicians and billing departments to ensure timely resolution of customer issues and seamless service delivery.

Bachelor'S Degree, Engineering Technology Specializing In Machine Learning & Design Techniques, 4.00

Bachelor'S Degree, Artificial Intelligence, Junior

Dual Bachelor's program in Artificial intelligence and Advancing computer science.