Corey Lebedda Email & Phone Number

Buckeystown, Md, Us

Buckeystown, Maryland

Buckeystown, Maryland, United States

Hagerstown

To provide gym clients the best gym membership service and plan surrounding their fitness goals and desires. Creating outstanding customer relationships with clients that come Into the gym for the first time to get them to become a lifetime member or continue to establish long Term relationships with current members to ensure they feel welcome and comfortable to workout In a positive environment and getting the membership they pay for. • Greet members, prospective members and guests, providing exceptional customer service.• Handle all front desk related activities including:• Answer phones in a friendly manner and assist callers with a variety of questions.• Check members into the system.• New member sign-up.• Take prospective members on tours.• Facilitate needed updates to member’s accounts.• Respond to member questions and concerns in a timely and professional manner and elevate to• Assistant Manager or Manager as needed.• Assist in maintaining the neatness and cleanliness of the club.• Ability to work well individually and as part of a team. • Assist management with training new hires. • Clean equipment and areas of the facility. • Active enforcement of all Planet Fitness Policies.• Promote and sign up new members for PE@PF• Promote and sign up new members for Planet of Triumphs.

Hagerstown, Md

As a Client Engagement Specialist we serve as the single point of contact for our SMB Direct clients and Business Consultants. During the first 90 days of the relationship the Client Engagement Specialist will develop interactive dialogue with our new clients and provide everything that a new client will need to know to begin processing quickly and efficiently. In this exciting role the Client Engagement Specialist will guide the new client through a first statement review, provide education surrounding processes and purchases, and review all details of the account• Develop and manage relationships with newly boarded clients for approximately the first 90 days• Educate clients on value of Business Track online portal and its ease of use for account information • Analyze and educate clients on pricing structures, transaction volume, funding, batching and statement specifics • Review statement charges / fees with clients ensuring price transparency and education for the client• Monitor and correct boarding errors associated with account information, pricing, MCCs, Legal tax information, equipment requirements• Educate clients on equipment functionality• Facilitate the installation and activation of client account/equipment in concert with the BC, the client and internal activation teams through appointment scheduling if necessary• Educate client on PCI compliance requirements and guide them through the process for ensuring compliance • Handles complex service issues that might occur within the first 90 days, including ACH rejects, collection balances, equipment shipping delays, TAX information that might subject the client to IRS withholding• Educate client on chargeback handling and processing• Track and log client complaints in compliance with First Data control requirements• Prioritize daily workload in conjunction with appointment schedules• Collaborate with client retention team on client attrition risks • Navigate multiple CRM systems

United States

Government solutions: State and federal tax customer client service, account management and tax payment processing specialist, receiving emails about access issues, bank account maintenance, and tax Payment issues and being able to respond in a timely fashion. Cross trained then with Authenticare Health services and troubleshooting tech support. Claims denial, exceptions, running reports, trouble Shooting cell phone and mobile tablet devices and provider Account issues.Money Network Client Services:Manages large portfolio of accounts for Money Network Paycard product throughout all 50 states for Mid Market clients. Responsible for resolving product/program issues which include prioritizing, escalations and recommending process improvements and solutions. Assist in creation of marketing promotions, campaigns, as well as daily/weekly messaging to cardholders. Accountable for various monthly program reports to card holders. Handling fraudulent charges through inbound emails verifying the fraud charge and reaching out to the card holder and providing them intelligence on the fraud charge, maintaining their account, applying/waiving charges, Use of Microsoft excel to create Legal statements of a entire listing of card transactions and history to provide to legal officers. Working inbound email box for any account maintenance from emails received of updating/changing birthdays, addresses, card numbers, names, social security numbers. Issuing a voided manual refund for checks that are voided. Creating a direct deposit slip to provide clients, businesses and jobs proof of card holder account and routing number, address and social security number.

Architecture

General Studies

Education record