Corey Lowe Email & Phone Number

Responsible for providing advanced technical guidance and assistance on open incidents, ensuring that our open ticket count is kept within the KPI standards. Responsible for monitoring the education and training of the team Ensure appropriate coverage and track availability of the team Analysts. Responsible for enforcing the policies and processes as set.

Responsible for providing advanced technical guidance and assistance on open incidents, ensuring that our open ticket count is kept within the KPI standards. Responsible for monitoring the education and training of the teamEnsure appropriate coverage and track availability of the team Analysts. Responsible for enforcing the policies and processes as set.

As an IT Support Analyst I, I work efficiently and effectively with more than 20 applications ranging from BMC Remedy SDE ticketing module, Active Roles Server (Console and web version), Blackberry Manager, Dameware, Remote Desktop Connection, SAP, Oracle management tool, Postini, Mimsweeper, Citrix Management Console, Right-Fax and Right-Fax Utility.

Dublin 2, IE

As a Help Desk Lead Analyst, I provide customer support for desktops, laptops, email, VPN, connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment. This involves logging calls into the problem tracking system BMC Remedy and resolving 1st level and some 2nd level incidents as well as analyzing problems for routing to.

US

Moderate technical and administrative skills, required non- functional guidance. Achieved and maintained an avg. of 100% to budget sales objectives for Verizon SuperPages print and online advertising products for small to medium sized businesses in a structured call center environment, knowledgeable in MS Word, Excel, and Power Point. Other related duties.

Respond to inquiries about Sprint products and services. Resolve customer concerns through discussion of service features, accessories, and equipment. Interface with potential Sprint PCS consumers to determine the necessary services that will be beneficial for both the consumer and company, along with maintaining customer relations in order to build a.

Construct, operate and maintain wire networks and switchboards by installation of laying wire and cable. To ensure the proper installation of pole line construction, also mounting commercial hardware and placing conduit systems within a wire network while utilizing commercial cable. Pull, test and terminate CAT 5 cable and 26 pair cable also. Train.

Information Technology

Education record

Education record