Technical Support Agent
Current• Act as a data analyst for smart meter technology with a focus on configuration and validation• Provide technical support services for clients within the energy utility industry, including installing and updating third-party software• Maintain company servers, desktops, and communication services • Update clients’ existing digital metering architecture, and ensure that their captured meter data is correct and up to date• Assess and report meter communication and data capture issues in a timely manner• Maintain records of resolved technical issues to more easily fix future disruptions.