Product Development Director
Current- Lead and define the strategy, requirements, testing and validation for the migration of USAA’s Property lines policies into a new policy system.
- Manage the strategy and requirements of renewal activities for the Umbrella insurance product including systematic workflows, experiences, and underwriting rules.
- Construct business cases associated with the launch of new capabilities, experiences, and other modernization efforts. Ensure appropriate post-monitoring processes are in place to assess the various product feature.
- Build and maintain data sources, tableau visualizations and other ad-hoc queries to support business decisions, prioritization, post-production validation and defect resolution.
- Coordinate with IT and business partners to triage issues that arise in production, including improving and automating processes to reduce the time between identification to resolution.