Corey Miller Email and Phone Number
Corey Miller work email
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Corey Miller personal email
At the helm of Amazon Connect's Center of Excellence, my focus is on crafting and steering solutions that redefine engagement delivery on a global scale. Our organization leverages technical operations and problem-solving acumen to ensure that Amazon Connect services are repeatable, scalable, and successful, thanks to a synergistic approach with industry partners and our development team.With a solid background in engagement management, my mission is to facilitate seamless transitions for AWS clients onto Amazon Connect, optimizing their business outcomes. This objective is achieved by aligning our team's technical requirements expertise with our client's strategic goals, fostering innovation and driving customer success in the ever-evolving digital landscape.
Amazon Web Services (Aws)
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Engagement Delivery Leader, Amazon Connect Center Of Excellence, Connect Engagement SolutionsAmazon Web Services (Aws) Jun 2024 - PresentSeattle, Wa, Us- Developing and managing solutions for global Amazon Connect Professional Services Engagement Delivery.- Making Amazon Connect engagements repeatable, scalable and successful through partnership with engagement delivery leaders, Amazon Connect developers and industry partners.
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Senior Engagement ManagerAmazon Web Services (Aws) Oct 2023 - PresentSeattle, Wa, Us
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Engagement ManagerAmazon Web Services (Aws) Nov 2021 - Oct 2023Seattle, Wa, UsEngagement Managers manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.
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Global Information Protection Fellow - Hiring Our Heroes Corporate FellowshipAmgen Aug 2021 - Nov 2021Thousand Oaks, Ca, Us90 Day Hiring Our Heroes Corporate FellowshipOversaw project team developing secure file transfer protocol; reviewed business requirements document and developed 48 user stories; project will enable B2B capability for legal review of external business partners.Solved need for virtual environment to onboard new agile project teams; developed immersive portal with 28- day spin-up cycle for training, intros & collaboration; teams ready to deliver value & increase velocity day 1. -
Senior Project Manager/Strategic Program ManagerUnited States Air Force Aug 2018 - Aug 2021Randolph Afb, Tx, UsLed projects in security, information systems, and human resource management for 3,500-person organization.Scrum Master for military community’s response to the COVID-19 global pandemic; provided leadership and organization to 4 separate teams; delivered focused safety protocols across eight sprint iterations.Project manager for design of custom framework deliverable used to quantify work performance statements; teamed with developers to export to cloud-based platform; 27% reduction in performance review errors. -
Senior Defense Program ManagerUnited States Air Force Aug 2015 - Aug 2018Randolph Afb, Tx, UsDirected security operations for 295-person organization supporting US and Royal Air Force military missions.- Scrum Master for 31 7-member scrum teams to review +1,400-line items for compliance with United States laws and federal programs; identified discrepancies/implemented corrections for 99.8% in 3-months.- Finance responsible officer overseeing $275K annual budget; coached product owner to meet stakeholder needs; promoted development teams’ cohesion during resource allocation; finalized contract within budgetary limits.
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Senior Operations Program ManagerUnited States Air Force Aug 2012 - Aug 2015Randolph Afb, Tx, UsOversaw projects and 225 personnel protecting the North American Air Defense Mission.Agile coach of development team charged to field new ArcGIS capability; guided 4-month project to create ArcGIS overlay system to drive user content creation with terrain modeling; increased protection of $5B assets.Project Manager for install of $1.5M mobile aircraft arresting system at Kandahar, Afghanistan; created WBS, managed vendor supply chain; validated expenditures and closed the $3.6M project ahead of schedule.
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Senior Program Manager, Integrated DefenseUnited States Air Force Jun 2007 - Sep 2012Randolph Afb, Tx, UsU.S. Air Force | Joint Base Pearl Harbor Hickam, Hawaii 2007 – 2012Senior Integrated Defense Project ManagerDirected implementation of Pacific Air Force’s Strategic Security Posture Project at multiple locations.● Implemented next-generation integrated security and defense risk management framework; change manager at 16 Air Force installations over 3 years, oversaw risk management for +$66B in strategic national defense assets.● Provided leadership during Department of Defense move of 27 military fighter aircraft between 4 installations; led plan development; identified 57 at-risk positions; delivered business value to stakeholders & saved $20M.
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United States Air Force Airman At Various RanksUnited States Air Force Jan 1994 - Jun 2007Randolph Afb, Tx, UsI served at various ranks and duty stations between January 1994 and June 2007.
Corey Miller Skills
Corey Miller Education Details
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Norwich UniversityComputer And Information Systems Security/Information Assurance -
American Military UniversityCriminal Justice/Police Science
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Salesforce MilitaryBusiness Administration
Frequently Asked Questions about Corey Miller
What company does Corey Miller work for?
Corey Miller works for Amazon Web Services (Aws)
What is Corey Miller's role at the current company?
Corey Miller's current role is ProServe Amazon Connect Delivery Leader | Contact Center Transformation Expert | Customer Experience Leader |.
What is Corey Miller's email address?
Corey Miller's email address is mc****@****zon.com
What schools did Corey Miller attend?
Corey Miller attended Norwich University, American Military University, Salesforce Military.
What skills is Corey Miller known for?
Corey Miller has skills like Leadership, Trello, Team Building, Information Technology, Critical Infrastructure Protection, Active Dod Secret Clearance, Consulting, Top Secret, Human Resources, Miro, Servant Leadership, Strategic Engagement.
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