ITIL4 certified A+ certified Network + certified Security + certified CySA+ certifiedPenTest+ certifiedBS in Cybersecurity and Information AssuranceDedicated, detail-oriented cybersecurity professional with over 20 years of customer service experience and a strong commitment to delivering high-quality results. For the past 15 months, I’ve been with Cyber Protect LLC, gaining in-depth expertise in securing small businesses and law firms to meet rigorous security standards. I’m passionate about maintaining excellent customer relationships and ensuring client satisfaction, bringing a proactive approach to troubleshooting complex issues and effectively managing a wide range of IT-related challenges