Corey Cole Email & Phone Number

San Antonio, Tx, Us

United States

Provides relationship management of new, existing, and returning clients. Key Drivers include but are limited to cultivate adoption, facilitate growth while leading to service extension, expansion, and advocacy across ABC’s full line of options and portfolio.Works with the greater team to understand the assigned client’s business goals and objectives within the collective portfolio. Ensures ABC’s solutions are being adopted into their teams’ daily workflow, generating positive ROI, and cultivating lifetime customer value for the company.Is a trusted partner for the client on use-case and product functionality.Creates client deliverables (e.g., business process enhancements, strategy recommendations, reporting and updates) suitable for a diverse set of constituents.Forecasts and identifies risk, maintains a strong client renewal-retention rate, and drives expansion in partnership with the Account Executive team.Clearly communicates and manages risk, proactively helping resolve issues promptly while minimizing client churn.Works closely with client and internal teams to maintain visibility into product performance and client feedback.Builds client advocates who will speak on behalf of ABC as a reference and share success stories in ABC events and content.Responsible for ensuring an internal closed loop process for all client projects & inquiries, along with ensuring quoted timelines are achieved.Maintains a strong sense of team metrics including Health Score, Net Promoter Score, Customer Satisfaction, Verified Outcomes, Gross Retention Rate, and Net Retention Rate.

San Antonio, Texas Metropolitan Area

Responsible for handling two of the largest Key Accounts in the organization. Primary objectives were to identify areas of opportunity, cultivate & grow all business relationships, establish a solid foundation with each of the clients, build value, create urgency and overcome any objections. As a primary point of contact for key client matters, I helped project/assess the client's needs, identified trends, worked within the organization to ensure deadlines were met, and helped drive each account initiative towards the desired client result.Established trust with Key Accounts through consistent touchpoints and reliable communication.Developed an in-depth understanding of the client, their needs, and how they made decisions.Built & maintained client relationships, cultivated growth opportunities and added product value.Created appropriate resolution paths for new sales, tactical problem solving, and new products. Expanded the relationship with solution assessments, business value & strategic alignment.Actively sold products and services into my existing Key Account base.Prepared and presented reports, projections & trends to the clients on a regular basis.Maintained monthly account intention plans.Established a complete understanding of how and when to execute Key Account initiatives.Acted as the client POC & advocate for any/all issues.Managed internal progress to meet the client deadline needs, support and preferences.Collaborated internally with product, customer success, fulfillment, support, and marketing.

Business management, vendor relations, franchise support, public speaker, seminar/convention presenter and brand ambassador.● Recruited, hired, trained, developed and scheduled all management and staff.● Fully responsible for top and bottom lines of P&L.● Ensured weekly payroll reporting was submitted on time for processing.● Effective leadership, creating a positive and motivating team member experience.● Performed weekly department head meetings.● Participated in monthly marketing initiatives and membership promotions.● Oversaw local social media promotions and content.● Performed annual, quarterly and monthly P&L analysis and reviews.● Provided administrative and customer support for the facility & franchise partners.● Maintained a continuing education and training program for the team.● Maintained facility and equipment in a safe and outstanding condition.● Exhibited a high level of flexibility and multi-task efficiency.● Exhibited excellent communication skills, verbally and in writing, and was able to diplomatically and tactfully manage challenging situations.● Exhibited a demonstrated ability to anticipate and provide for member needs.● Promoted World Gym Corporate programs, products, support and services.● Trained and developed a strong “bench” of future World Gym franchise owners and field level management applicants.

Analyzed, identified and managed key performance metrics including P&L, Revenue, Budgeting, Payroll, Cost Controls and Facility Needs. Achieved sales goals, motivated sales teams, territory management, conducted regional presentations, performance management, built relationships, identified operational development opportunities, drove results, sales planning and managed profitability.• Managed & maintained all aspects of facility operation.• Effectively delegated, evaluated and supervised assigned responsibilities of each department.• Trained and developed subordinates and monitor progression.• Oversaw sales process and operational systems.• Evaluated and managed the performance of all facility-related managers.• Provided exceptional and effective customer service in an extremely fast-paced environment.• Managed disciplinary actions involving all gym level employees.• Analyzed, identified and managed key performance metrics including P&L, Revenue, Budgeting, Payroll, Cost Controls and Facility Needs.• Effectively forecasted and communicated production goals.• Identified root causes related to sales challenges, provided both positive and negative performance feedback to peers and associates.• Helped increase regional revenue and profitability through sales education and development.• Demonstrated expertise in successfully using company sales systems• Updated role knowledge, participated in continual education and maintained personal networks.• Completed sales evaluations/audits; worked with teams to identify trends; collaborated with regional leadership to determine sales system improvements and areas of opportunity.

Mass Communication | Business | Kinesiology

Integrated Digital Imaging | Commercial Art And Advertising

4H | Athletics | Creative Writing | Art