Design, testing, and functional support for processes related to creating and maintaining customer data.Develop workflows, training material, and training for customer master processes and procedures.Troubleshoot and solution errors between or SAP, Salesforce, and our customer experience platforms.Develop and maintain reports and queries used by multiple internal departments to ensure greater data accuracy and minimize discrepancies.Work closely with other teams and departments to learn overall system workflows to disruptions.Working on Salesforce Development along with building Walk-Me solutions for our customer facing products.

Worked on a small team to develop and implement better ways to validate and maintain our excel database, while respecting the need to minimize disruptive changes.Utilized many excel tools and features to quickly locate, organize, and update data for use in remediating accounts and generating reports for the project managers.Quickly established as a valuable team member, taking on important responsibilities, improving and adding processes, as well as leading and managing fellow team members within a few days.

Provided market and product research, developing materials for internal use along with materials for current and potential investors.Addressed need for document control system using ShareVault by helping to develop, maintain, and educate employees.Helped resolve current and potential project management related issues by assisting in development of internal documents and procedures.

Increased sales rank from 211 to 6 for primary product (103% goal attainment), 304 to 107 for secondary product (102% goal attainment), by creating a weekly territory review with my team to ensure a cohesive strategic plan. Developed and implemented an effective communication plan through difficult coverage change and an FDA recommendation for a boxed warning, leading to 95% retention of highest volume writers in territory. Chosen as district Veeva CRM lead, providing training and support for other representatives to ensure proper call and time reporting, allowing our team to lead the region with the fewest under/over reported days. Utilization of budget to efficiently get the most for dollars spent to achieve above average reach and frequency for providers historically difficult to reach.

Doubled diabetes prescriptions after 1 year in the field (117% goal attainment.) Maintained 99.9% market share in the acute gout market during competing product launch. Documented ability to launch a product on short notice, exceeding sales goals, reaching 110.66% goal attainment, as compared to the company’s attainment of 100%.

Prepare, extract, and process samples related to pesticide for the agrochemical industries. Use gas chromatography to process extracted samples for tolerable levels of analytes. Perform extractions using volumetric pipettes and syringes, analytical balances, distillation and column extraction techniques, all while following GLP and GMP standards and techniques.

Providing customers with solutions to meet their specific needs/desires through effective communication resulting in a purchase that brings the highest customer satisfaction. Quickly became an expert in numerous departments and trained employees in product knowledge and selling skills. Consistent top revenue performance.

Exceled at trouble shooting and maintaining both chemical and mechanical components of residential and commercial pools and water handling systems. Recognized for providing superior customer support resulting in repeat satisfied customers. Trained in hazardous material usage and handling. Inventory management support enabling product availability throughout the busiest summer season.

Maintained customer satisfaction by reliably providing accurate service to the customer and adapting to traffic problems during high traffic volume weekends. Known for reliability and flexibility.

Hand on laboratory experience demonstrating ability to follow specific protocols and procedures. Developed skills inclusive of: aseptic laboratory technique, research, problem solving, organizing data, and completing lab reports detailing the results in an organized manner.

Team leader for a semester long chemical engineering project that developed a useful system to retrieve valuable resources from waste in an impoverished village. Surveyed the citizens of the village, researched a practical and specific solution, and organized the research and data using excel, PowerPoint, word, and AutoCAD to create a detailed presentation. Result was a plan that was able to be understood and implemented.

Responsible for management duties and store closing activities. Handled sales transaction with courtesy that resulted in repeat customers and monetary raises in compensation.Known as a trustworthy and hard working employee.