Corey Obermeier Email & Phone Number

Des Moines, Ia, Us

Omaha, Nebraska, Us

-Manage agency partner relationships in Iowa, Minnesota, and Nebraska. -Collaborate with each of my agency relationships to build a strong knowledge of BHHC products. -Continuously prospecting new agency appointments in my territory. -Act as a liaison between the agency and BHHC by providing company changes, account updates, and specific agency production and profitability.

Cedar Rapids, Iowa, Us

Columbus, Ohio, Us

Farm & Ranch Territory Sales Manager for State Auto Insurance. My territory currently consists of IA,MN,ND,SD. During launch of our new rating platform I assisted with three of our new expansion states AZ, CO, UT.

Us

Premier Presidents Award Winner 2018.

Job Responsibilities•Monitor working queue to ensure all business is worked by deadline dates.•Review overall acceptability of new and existing policies.•Use numerous different systems to review areas of business such as driving records and loss records.•Correspond with agents to ensure all changes and questions are being answered for existing policy holders.•Travel to meet with agents to help retain and build new business.•Educate agents on policy packages to ensure proper coverage is being placed for the insured.•Use systems such as CLUE and Google Earth to review acceptability of properties and using Loss Reporting.•Work directly with processing team to help answer questions or to approve changes above their authority level.•Use reporting to track profit and loss of territory. This includes New Business percentages, loss ratios, and amount of renewal business earned.•Educate agents on sales tactics to help sell a policy.Excellence•Manage a $6+ million dollar book of business.•Consistently maintain 90%+ retention.

San Francisco, California, Us

Leadership•Coach and developed new team members including those new to leadership roles.•Create processes for the department to track production areas with corrective action.•Develop team process to improve efficiency with cases and workload.•Worked directly with off-shore team (Philippines) for team member tracking and reporting.•Presented a “one point contact” system to track team members compared to calls holding.•Moved team from 17th/17th in Aging/No Action cases to 10th/17th after first two months of acting manager.•Created department awareness and change around production areas and developed a “Team Balanced Strategy”.•Held top Customer Survey Scores in the department multiple consecutive months. •Built a new tracking process to drop team average turnaround time from 22 days to 14 days.•Consistently Top 3 in the department in Customer Satisfaction Survey Results (4.79/5.0 overall average since becoming acting manager).•Partnered with peers off-site (Philippines) to help build Customer Satisfaction Survey results.Team Management Responsibilities•Review production reports for CBE, TAT, AHT. (chargeback effectiveness, turnaround time, average handle time)•Conduct 1:1 meetings with 13 team members and 1 work director to develop action and development plans.•Send out daily reporting for team members showing their progress in production and quality.•Monitor and direct production team of 14 FTE (full time employees) up to 25 on Saturday Shift.•Write process standards for new hires and existing hires to improve daily workflow.•Assist in escalation/complaint phone calls from customers.•Created a “Best Balanced Award” to highlight top performers on the team using a balanced approach.•Review team member quality reviews and confirm with our Policies and Procedures for accuracy.•Use Witness as a coaching and quality tool for team members.

San Francisco, California, Us

Leadership•Communicate with Work Directors and created schedules for side by sides and coaching.•Develop presentations for Senior Leadership to show value/benefits from certain positions within the department.•Pitched and piloted process efficiencies between inter-office teams (in huddles, meetings, daily presentations).•Worked directly with off-shore team (India) for training and consulting on new business line.Team Management Responsibilities•Monitor queues to ensure we remain within Service Level.•Conduct side by sides with Work Directors to help groom and develop them professionally.•Send out daily reporting for team members showing their progress in production and quality.•Monitor and direct production team of 61 FTE and Temp employees to meet SLA (largest business line at Des Moines Image Capture)•Wrote process standards for new business line.

-Military Family Home Loans, LLC, is an operating subsidiary of Wells Fargo Bank and is a jointly owned limited liability company of USAA Federal Savings Bank and Wells Fargo.-Team Lead for 11 mortgage consultants.

-Ran my own portfolio of clients through structured workouts to meet personal fitness goals-Scheduled meetings for prospective clients to asses new gym needs and membership options-Developed a group fitness class to help those with financial constraints to help them reach their fitness needs.

Bachelor'S Degree, Kinesiology And Exercise Science

Education record

Education record