In charge of overall operations of facility including maintaining a profitable operation through income and expense goals.Oversee a team of 60 direct and indirect staff including nurses, nurse practitioners, licensed therapists, and patient engagement specialists.Collaborate with physicians, nurses, and other healthcare professionals to ensure seamless operations and high-quality patient care. Complete performance reviews and disciplinary actions as needed for the management team.Oversee discharge planning and manage facility relationships with aftercare providers to ensure each patient was set up with continued success in their recovery journey. Follow, implement, and support facility policies and procedures. Educate staff and patients about policy and procedures as necessary.

Top Performing in Company (Panda Express, Q 4, 2022).Best Customer Service Guest Satisfaction (Panda Express, 2022).Oversaw operations for seventeen Panda Express restaurants with 390 employees throughout Southeast.Demonstrated expertise in driving profitability and achieving sales goals across multiple locations.Proven track record of successfully managing a team and fostering a positive work environment.Implemented effective strategies to optimize operational efficiency, resulting in increased productivity and cost savings.Developed and executed comprehensive training programs to enhance staff performance and ensure consistent customer service.Proficient in analyzing financial reports, identifying trends, and implementing targeted action plans to improve financial performance.Strong leadership skills with the ability to motivate and mentor teams to achieve exceptional results.

Highest Earner as General Manager (Panda Express, 2020).Responsible for day-to-day supervision of operations associates, assigning work to both management and non-management associates, monitoring unit/concept/store level operation performance, and coaching and developing associates.Interviewed, hired, trained, and supervised 20 to 30 employees.Assigned work tasks and activities, prepared schedules, and ensured that all shifts are covered.Maintained a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations.Maintained an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law.Prepared daily orders, ensured units are stocked with appropriate levels of product, and coached Shift Supervisors and Assistant Managers on order procedures.Conducted and coordinated on-the-job training for associates, and ensured all associates receive basic skills training to perform their jobs.

Oversaw operations of Clubs and programs with the primary concern for strategic planning and operations of the Club; staff development; membership administration; facility management; and program budget management.Provided leadership and direction to staff management in carrying out the key roles assigned to them.Oversaw recruitment and selection of Youth Development staff and volunteers.Oversaw the management and performance of Youth Development staff and volunteers in achieving goals, providing technical assistance in program design, development, community relations, and program operations.Participated in activities to maintain good public relations and increase the visibility of programs, services, and activities within the Club and the community.Managed Youth Development staff and volunteers, ensuring productive and effective performance.

Demonstrated expertise in strategic planning, program development, and organizational leadership to drive positive outcomes for youth.Proven track record of creating a safe, inclusive, and engaging environment that fosters the social, emotional, and educational growth of children.Proficient in managing budgets, resources, and staff to optimize program effectiveness and financial sustainability.Strong leadership skills with the ability to inspire and motivate staff, volunteers, and community partners to deliver exceptional services and support.Established and maintained collaborative relationships with parents, families, schools, and community organizations to ensure holistic support for youth.Oversaw staff recruitment, training, and development initiatives to maintain a highly skilled and motivated team.

Provided support and direction for activities provided within a specifically-focused program area such as Education, Special Education, Social Recreation, Arts & Crafts, and Physical Education.Created engaging and enriching lesson plans for age-appropriate programming.Provided guidance and acted as a role model/mentor to assure conduct, safety, and development of all members.Helped maintain facilities and equipment to ensure a productive and clean work environment, reporting major issues to supervisor.Maintain close professional contact with all staff members, supervisor, and volunteers to communicate on Club operations and the needs of members.Monitored and evaluated programs, services, and activities to ensure safety of members, and quality.in programs and appearance of the branch at all times.Supervised club members to ensure continuous sight, sound, and supervision.