Corey Penford Email & Phone Number

Remote

• Day to day support of diverse and highly available Linux environments providing Eastlink internal and external services• Deploying new Linux infrastructure to support business initiatives• Work with network and hardware teams to troubleshoot, provide recommendations, and proactively monitor systems• Strong security focus applying best practices, patching, and monitoring security vulnerabilities• Collaborate with team members to develop automation and deployment process… Show more • Day to day support of diverse and highly available Linux environments providing Eastlink internal and external services• Deploying new Linux infrastructure to support business initiatives• Work with network and hardware teams to troubleshoot, provide recommendations, and proactively monitor systems• Strong security focus applying best practices, patching, and monitoring security vulnerabilities• Collaborate with team members to develop automation and deployment process strategies• Participate in the design of new solutions and provide input on improvements and management of the existing infrastructure Show less

London, Ontario, Canada

• Support for staff, in-office and remote• Server administration. Linux & Windows• Networking• Backups. Veeam & Tape• Security initiatives. MFA rollout.• Automation projects.

• Helpdesk support and triage for multiple geographic locations• Linux and Windows configuration/administration. Active Directory, Group Policy etc• Management of backup software including tapes, Veeam B&R, Veeam 365, Backup Exec• Networking tasks and setup. DNS, Firewalls, Wireless. Used equipment such as Cisco, Dell, Ruckus. Planned and completed Wireless infrastructure upgrade to Ubiquiti platform• Storage administration with platforms such as Dell SANs, iSCSI connections… Show more • Helpdesk support and triage for multiple geographic locations• Linux and Windows configuration/administration. Active Directory, Group Policy etc• Management of backup software including tapes, Veeam B&R, Veeam 365, Backup Exec• Networking tasks and setup. DNS, Firewalls, Wireless. Used equipment such as Cisco, Dell, Ruckus. Planned and completed Wireless infrastructure upgrade to Ubiquiti platform• Storage administration with platforms such as Dell SANs, iSCSI connections, QNAP and FreeNAS systems• DevOps skills such as Git, Scripting and Automation using Bash, Python, Powershell• Configuration management via Kickstart files, Ansible, SCCM, Intune• Microsoft 365 management and support (SharePoint, Exchange, Azure AD)• Managed security systems such as Nessus vulnerability scanner, OSSEC HIDS, SELinux implementation, Microsoft Defender ATP• Creation and maintenance of documentation, inventory system• Monitoring of critical systems via Nagios, SNMP, SMTP alerts Show less

London Ontario

Acted as the primary contact for inbound technical support calls from customers.Technical support involved troubleshooting cable and DSL modems, home routers, customer PC settings, DNS settings, browser settings, NIC settings etc.Logged all support and sales related tasks and activities in the Customer Management System/ticketing tool.Answered all questions related to the majority of the residential and business internet connectivity services Start.ca provides… Show more Acted as the primary contact for inbound technical support calls from customers.Technical support involved troubleshooting cable and DSL modems, home routers, customer PC settings, DNS settings, browser settings, NIC settings etc.Logged all support and sales related tasks and activities in the Customer Management System/ticketing tool.Answered all questions related to the majority of the residential and business internet connectivity services Start.ca provides, including: Dial-Up, ADSL, Cable offerings and availability. Packages, pricing, service qualifications and limitations. Signup and installation process. Invoicing / billing process. Show less

London, Canada Area

Worked with Windows Server 2008, Windows 7 and 10, Active Directory, Windows Deployment Services, Windows Update Services, Bacula, EXSi, Linux, Microsoft Exchange, and other systems.Managed inventory using Lansweeper, and MobileAssetAssisted with supporting hardware needs (maintaining, upgrading, and assembly, disk clones and rescues) and all software needs (Windows, Office, Autodesk, Jira, Perforce, etc)Daily documentation and organization through our ticket system… Show more Worked with Windows Server 2008, Windows 7 and 10, Active Directory, Windows Deployment Services, Windows Update Services, Bacula, EXSi, Linux, Microsoft Exchange, and other systems.Managed inventory using Lansweeper, and MobileAssetAssisted with supporting hardware needs (maintaining, upgrading, and assembly, disk clones and rescues) and all software needs (Windows, Office, Autodesk, Jira, Perforce, etc)Daily documentation and organization through our ticket system (Jira)Built, installed, and implemented a backup system for all producers, using a combination of open source software in a Linux environment (FreeNAS, Bacula, Ubuntu)Daily creation and documentation of company IT processes and proceduresAssisted with training of new IT Co-op EmployeesAssisted in setting up a server farm for automatic QA testing Show less

London, Canada Area

Involved a high degree of multi-tasking, communication between kitchen and wait staff, attention to detail, and took place in a fast paced and high pressured environment.

London, Canada Area

Member of Employee Advisory Group. Other responsibilities included; Inventory Intake/Stocking, Machine Maintenance, Employee Training