Corey Penford Email & Phone Number

Remote

• Day to day support of diverse and highly available Linux environments providing Eastlink internal and external services
• Deploying new Linux infrastructure to support business initiatives
• Work with network and hardware teams to troubleshoot, provide recommendations, and proactively monitor systems
• Strong security focus applying best practices, patching, and monitoring security vulnerabilities
• Collaborate with team members to develop automation and deployment process… Show more
• Collaborate with team members to develop automation and deployment process strategies

London, Ontario, Canada

• Support for staff, in-office and remote
• Server administration. Linux & Windows
• Networking
• Backups. Veeam & Tape
• Security initiatives. MFA rollout.
• Automation projects.

• Helpdesk support and triage for multiple geographic locations
• Linux and Windows configuration/administration. Active Directory, Group Policy etc
• Management of backup software including tapes, Veeam B&R, Veeam 365, Backup Exec
• Networking tasks and setup. DNS, Firewalls, Wireless. Used equipment such as Cisco, Dell, Ruckus. Planned and completed Wireless infrastructure upgrade to Ubiquiti platform
• Storage administration with platforms such as Dell SANs, iSCSI connections… Show more
• Storage administration with platforms such as Dell SANs, iSCSI connections, QNAP and FreeNAS systems

London Ontario

Acted as the primary contact for inbound technical support calls from customers.Technical support involved troubleshooting cable and DSL modems, home routers, customer PC settings, DNS settings, browser settings, NIC settings etc.Logged all support and sales related tasks and activities in the Customer Management System/ticketing tool.Answered all.

London, Canada Area

Worked with Windows Server 2008, Windows 7 and 10, Active Directory, Windows Deployment Services, Windows Update Services, Bacula, EXSi, Linux, Microsoft Exchange, and other systems.Managed inventory using Lansweeper, and MobileAssetAssisted with supporting hardware needs (maintaining, upgrading, and assembly, disk clones and rescues) and all software.

London, Canada Area

Involved a high degree of multi-tasking, communication between kitchen and wait staff, attention to detail, and took place in a fast paced and high pressured environment.

London, Canada Area

Member of Employee Advisory Group. Other responsibilities included; Inventory Intake/Stocking, Machine Maintenance, Employee Training