• Develop and implement bank wide security awareness program centered around phishing in order to train employees on how to detect and report suspicious emails. Measure success by reducing click rate and increasing suspicious report rate utilizing suite of Cofense tools.• Implement and maintain email DMARC policy and process in order to protect the bank brand and customers• Develop detection strategies and threat analysis derived from phishing to mitigate risk• Provide subject matter expertise on phishing and email-based threats as well as reviewing future toolsets that will enhance detection and prevention capabilities with the goal of further mitigating risk• Lead junior analysts in the investigation, detection and remediation of email-based threats• Mitigate and remediate email-based threats bank wide• Lead Proofpoint email secure gateway and malware analysis refresh project• Develop and implement certificate transparency program• Establish DNS Governance Committee to oversee and secure DNS environment• Develop and implement external domain procurement and protection• Conduct Information Security Risk Assessments based on SANS Top 20 Security Controls for mergers andacquisitions and advise senior leadership best way to mitigate inherent risks• Gather cyber-security intelligence from a variety of internal monitors and external sources (e.g. governmentagencies, financial community, computer security community).• Proficiencies in the following security technologies/tools: McAfee Web-Proxy, Axway, Proofpoint mail gatewayand TAP, FireEye, VMRay Anti-Malware detection, PhishLabs Malicious Web Site reporting/take-down, Cofense,Demisto SOAR platform, Agari Brand Protection, Splunk ES• In-depth knowledge of systems administration and systems analysis procedures.• In-depth knowledge of risk management standards, procedures and practices.• Strong communication skills, written and oral to communicate effectively with technical and non-technical audiences.

In summary, I'm responsible for managing all IT projects, resources, and vendors that provide operational and application support services to users.•Responsible for assisting with the vendor management risk assessment, policy and program •Attend regular meetings of the IT Steering Committee to ensure management and committee members are kept abreast of new and emerging IT developments, problems and resolutions, timely resolution of audit tracking items and planned events/activities.•Responsible for network administration, including strong controls over remote access of the network.•Responsible for overseeing, installing and maintaining all computer hardware and software and all other products and supplies necessary to keep computer systems operable and to fulfill management requests for computer support.•Responsible for assisting with all IT audits and regulatory examinations.•Administer and support the Bank’s IT systems including email, user accounts, telephone, and core provider.•Act as liaison between hardware and software suppliers and bank management for informational updates and problem resolution. •Capture, monitor and analyze computer usage data, recommend and implement policies, software and hardware to provide maximum resource utilization in a cost-effective manner.•Maintain security of all data proprietary to the bank and provide for the complete backup of all computer systems in case of system failure or disaster. •Assist CIO with the creation, maintenance and enforcement of written policies and procedures regarding all computer operations throughout the bank.•Provide bank with top quality, consistently available computer service, support training and maintenance of all computer systems used throughout the bank.•Participate in coursework/workshops to continue to develop your career with Bank of Virginia and/or maintain proper licenses/certifications.

Gather and analyze online banking customer data on a weekly, monthly, quarterly, and annual basis for purposes of increasing online banking activation, usage, penetration and retention. Submit email marketing campaigns and track analytics using Google Analytics to improve email read and open rates. Provide Tier 3 resolution support for technical issues associated with online banking and bill pay un-resolved by our call center by providing excellent troubleshooting and superior customer service skills. Created, updated and reviewed functional documents, user reference guides for training retail staff as well as customers when new or updated projects took place. Conduct annual risk assessments for current and upcoming/new products including mobile banking, remote deposit capture, cash management features including ACH and wire transactions. Ensure policies and procedures are updated and adhered to for annual audits. Prepare and be ready to execute a risk based audit strategy for online banking. Conduct reviews and evaluate controls in place for online admins and customers.

Gather and analyze online banking customer data on a weekly, monthly, quarterly, and annual basis for purposes of increasing online banking activation, usage, penetration and retention. Assist with SEO marketing with web analyst to update keywords, and tweak title page headers for increased landing page accuracy. Submit email marketing campaigns and track analytics using Google Analytics to improve email read and open rates. Lead or co-lead various projects such as expedited bill pay, online banking transformation and mobile applications, and tablet banking. Provide Tier 3 resolution support for technical issues associated with online banking and bill pay un-resolved by our call center by providing excellent troubleshooting and superior customer service skills. Merge and verify customer data throughout banking conversions. Created, updated and reviewed functional documents, user reference guides for training retail staff as well as customers when new or updated projects took place. Obtained advanced Microsoft Office knowledge including Word, Excel, Powerpoint, Outlook and Access.

Provide products and services offered by the bank for the benefit and financial well being of our customers while providing an exceptional customer experience. Products provided range from checking accounts to IRAs, and home equity lines and loans for consumers and business owners.

Provide merchandise for assigned stores, via in store visits or over the phone with stores all over the state; train new hires as well as give presentations to area office and electronic stores; aid in customer assistance and sales at an area electronics store.

Provide merchandise for assigned stores, via in store visits or over the phone with stores all over the state; train new hires as well as give presentations to area office and electronic stores; aid in customer assistance and sales at an area electronics store.

and analyzed data from customer service surveys.

reviewed incoming mortgage loans for inadvertent mistakes, corrected those items as appropriate and entered required data into centralized system.