Corey Pickett Email and Phone Number
As a network engineer, I firmly believe that the key to successful technology integration is an in-depth understanding of both the systems at play and the needs of the users they serve. I am passionate about leveraging my technical skills to create robust and efficient networks that drive business success. My guiding principle is simple: to deliver top-quality service, one must have a comprehensive understanding of the systems they work with and a relentless commitment to problem-solving.With extensive experience in fault isolation, resolution, system troubleshooting, and platform maintenance, I bring a wealth of knowledge to the table. I have demonstrated proficiency in a wide array of platforms and programs, including SD-WAN (Velo Cloud), Jira, L3VPN, DYIP, Oracle Citrix, M6, NextGen, and Remedy. My experience spans across multiple routers, including Cisco and Juniper, and I am adept at working with cutting-edge ethernet devices.My career has been marked by numerous achievements, including the successful migration of customers from TDM circuits to ethernet circuits and from broadband circuits to ethernet circuits. I have been instrumental in researching customer services, determining new transport mediums, and coordinating with customers to install new circuits. In addition, my military service in the U.S. Army has instilled in me a strong work ethic, discipline, and a commitment to excellence, which was recognized with an Army Achievement Medal.Looking ahead, I am eager to leverage my skills to help organizations optimize their network infrastructure. My goal is to provide solutions that not only address immediate needs but also anticipate future challenges. I am committed to continuously learning and adapting to new technologies and trends to ensure the networks I work with are at the forefront of innovation. Let's connect and explore how I can contribute to your team's success.
Arthrex
View- Website:
- arthrex.com
- Employees:
- 4601
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Product Surveillance SpecialistArthrex Mar 2024 - PresentNaples, Florida, United States -
Network Specialist - Es The Last MileWindstream Apr 2022 - Oct 2023United States- Migrated existing customers from TDM circuits to ethernet circuits, broadband circuits to ethernet circuits, and disconnected existing ethernet circuits and groomed over to new ethernet circuits.- Researched and documented existing customer services via Oracle Citrix applications: NextGen, M6, Paetec, Earthlink, Broadview, WinCareCRM, ASAP, JIRA, SIS, TCB and Remedy application platforms, as well as by accessing network equipment such as ADTRAN, Juniper, and Cisco edge routers, Accedian ethernet network interface devices, TELLABS, and Customer Premise Equipment (CPE).- Determined which type of new transport medium should be requested by project coordinators, such as type of new circuit, available edge equipment, optical media such as SFPs, and whether network configuration or circuit design required adjustment.- Ordered new circuits and coordinated with customers to install or deliver to customer premises.- Built new circuit services within all equipment according to network design.- Tested and turned-up newly delivered TDM/Ethernet circuits via JDSU NetComplete testing site to document and confirm operational and readiness status of new circuits prior to grooming from old circuit medium to new circuit medium with assistance from field technicians on customer premises.- Made configuration changes within network interface devices/edge routers and verified connectivity via pings, port/interface statuses and ARP table.- Confirmed successful configuration by testing services via BGP, MPLS/L3VPN, DyIP, bandwidth, QoS, circuit speeds of ethernet/fast ethernet/gigabitethernet.- Verified Layer 2 CFA network connections were wired and capable of testing remotely.- Created new processes from provisioning to field operations in collaboration with management to increase productivity. -
Network Specialist - Access Optimization | ImplementationWindstream Sep 2016 - Apr 2022Greenville, South Carolina Area- Conducted and supported Hot cut layer 2 CFA network grooms in conjunction with Multiple LEC vendors and field operations technicians involving physical wiring cross-connects and virtual cross-connects within layer 2 multiplexers, Digital Access Cross-connect Systems (DACS) equipment, and Nortel DMS/5ESS switches. - Verified successful groom conversions via device GUI's and by an ability to reach physical hard loops and virtual soft loops upon completion.- Researched and documented existing customer services via Oracle Citrix applications: NextGen, M6, Paetec, Earthlink, Broadview, WinCareCRM, ASAP, JIRA, SIS, TCB and Remedy application platforms. -
Specialist Ii - Data TranslationsWindstream May 2015 - Aug 2016Greenville, South Carolina Area- Support & configuration of various network elements including Cisco routers/switches, Juniper routers, Adtran routers/swithes, Cisco CPEs (customer premise equipment), ENIDS (Ethernet Network Interface Device) across multiple platforms including Oracle Citrix WincareCRM, BPMS, JIRA, Remedy while translating customer orders, requests and escalations in conjunction with Service Delivery, field technicians and network technicians. - Created specific voice and data network builds for individual clients via MPLS/L3VPN, DyIP, bandwidth, QoS, circuit speeds of ethernet/fast ethernet/gigabitethernet. -
Specialist I Data TechnicianWindstream Communications Apr 2013 - May 2015Greenville, South Carolina Area- An ERC Data/Voice Technician performing technical problem resolution in a high stress environment, including analysis, trouble isolation and repair. - Researched and documented existing customer services via Oracle Citrix applications: NextGen, M6, Paetec, Earthlink, Broadview, WinCareCRM, ASAP, JIRA, SIS, and TCB application platforms.- Duties include acting as a Customer Advocate in a 24x7x365 Network Operation Center for all Windstream internal and external, voice, data and VoIP services. - Supported end-users via phone/email with network and customer premise equipment questions and/or issues. - Focused on complex troubles in at least one trouble ticket discipline such as REMEDY or JIRA. -
Lan Wan ProfessionalLan Wan Professionals Jun 2012 - Aug 2012Jacksonville, Florida Area- LAN/WAN Professional is a technology-based membership organization that offers professional training and career advancement services to information technology professionals throughout the United States. - The LAN/WAN Internship and Training Program is a comprehensive program that combines over $40,000 in LAN/WAN enterprise training and a 3 month PAID engineer-level internship to fast track you to professional-level LAN/WAN positions.
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It ConsultantIndependent Contractor Jan 2012 - Jun 2012Saint Johns, Fl- Home network implementation with PC support including switch, router, and access point installation and configuration.
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It AnalystCoastal Cyber Center Feb 2011 - Dec 2011Orange Park, Fl- Tasked with maintaining network connectivity and monitoring terminals for updates while implementing hardware replacements and upgrades as required. - Assisted customers with system access, login or system issues.
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Cse - Cisco Support EngineerCisco Sbsc Aug 2008 - Feb 2011Greenville, South Carolina, United States- Small business support technician testing and configuring Linksys/Cisco small business routers, switches, cameras, VoIP phones, and access points for clients. - Provided end-user support via phone and email by troubleshooting device issues to resolution and documenting efforts and customer cases using Oracle database applications and ticketing systems. - Provided international support via INDIA EMAIL process by processing RMAs (returned merchandise authorization) for local India customers and establishing CRM support cases for documentation and database review.
Corey Pickett Education Details
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Itt-Technical InstituteInformation Technology
Frequently Asked Questions about Corey Pickett
What company does Corey Pickett work for?
Corey Pickett works for Arthrex
What is Corey Pickett's role at the current company?
Corey Pickett's current role is Skilled Network Specialist with expertise in system troubleshooting, fault resolution, and platform maintenance for optimal network quality and customer service..
What schools did Corey Pickett attend?
Corey Pickett attended Itt-Technical Institute.
Who are Corey Pickett's colleagues?
Corey Pickett's colleagues are John Duncan, Therese Benson, Sarah Edwards, Tyler Goenner, Ms, Richard Guest, Jr., Philipp Krauß, Samuel Roque.
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