Corey Pines Email & Phone Number

Mobile, Alabama, United States

Mobile, Alabama

Desktop Support Technician will support the primary location that they are assigned to as well as provide support to other sites within the GetixHealth environment. On a regular basis the individual will be required to troubleshoot and solve problems, determine optimal solutions, or simply get a task done. The position requires someone with a well-rounded technical aptitude, an attitude of determination, a hunger for continuous improvement and knowledge, and a resolve to get it done.Position ResponsibilitiesRespond, diagnose, troubleshoot, and resolve technical support requests in-person or email, text, phone, or through remote support tools in a timely manner.Escalate issues after best effort and research.Install operating systems, image or re-image, repair, setup and configure desktops, laptops, tablets, printers, etc.Document problems and solutions to unique issues in the knowledge base.Basic user maintenance in Office 365; add/disable/update mailboxes and distribution lists.Basic user maintenance in Active Directory; add/disable accounts in active directory.Setup IP phones and IP voice accounts for individual users.Install network cabling as needed.Periodically clean PCs in the production areas.Ability to function effectively in a fast-paced environment.Communicate in a professional manner

Pascagoula, Mississippi

Installs, diagnoses, repairs, maintains and upgrades all Personal Computer (PC) hardware, desktop applications and peripheral equipment to ensure optimal workstation performance.

Mobile, Alabama Area

This is advanced work installing, configuring, and maintaining software and hardware components for microcomputeror single LAN systems in an administrative office setting.An employee in a position allocated to this classification is responsible for assisting with software and hardwarerequirements; installing and configuring software and hardware; maintaining software/hardware inventories;providing PC/LAN training; and designing and developing software applications and instructions.Work is performed under the general supervision of a higher level technical or administrative position and isreviewed upon completion for achievement of desired results.Examples of Job Functions:Determines departmental software and hardware requirements.Installs and configures software and hardware for individual micro-computer, CD-ROM, and small networkapplications using single LAN protocols.Troubleshoots technical software operating problems. Modifies system or other files as required.Maintains software/hardware inventories. Installs upgrades as required.Provides training for software usage such as DOS, Windows, OS/2, networks, word processing, spreadsheets,and databases.Designs and develops software applications such as customized spreadsheets and databases includingadvanced macro or complex formula applications.May develop statistical applications and departmental reports.Develops and writes instructions for existing or developed PC applications.Develops moderately complex FOCUS or other data retrieval programs.Performs related duties as required.

Jackson, Mississippi Area

Command Center Analyst responds to technical customer inquiries reported via phone and/or other means of notification, including observed and facilitate customer resolution without bias to the reason or legitimacy of the inquiry.Key Responsibilities:•Understand how to access and interpret data in the Payment Authorization and Data Collect systems. Alsoable to access and interpret data in Network and Server monitoring tools.•Utilize technical knowledge and skills to resolve 60% or more inquiries without assistance.•Recognize and react to system performance issues that impact on-line users, applications or batch processing.•Actively monitor communication circuits and devices for outages, interruptions, errors and patterns of each.•Actively monitor selected servers and other system devices associated with store and corporate systems,applications and databases.•Communicate with Computer Operations, Helpdesk and affected users to make them aware of the issue and related consequences.•Provide timely feedback to associates to allow a fair opportunity to address and recover form performanceissues.•Work with Problem Resolution Coordinators to identify training opportunities and documentation development

Part of the Sales Support Resource Center providing end user application support for COFEE To Go, OneView, PremiSys, Salesforce.com, and other web-based applications via phone, email, chat, and chatter. Candidate will work in a fast paced, multi-tasking environment supporting sales teams across the world. The candidate will be an enthusiastic individual with experience in providing IT support to office environments and an interest in cross-application networking and collaboration. The candidate will need excellent communication skills, able to work as part of a team, as well as managing their own work load and time management.Key ResponsibilitiesTriage and resolve trouble tickets related to technical difficulties with various web-based applications.Provide technical expertise to ensure applications meet business requirements.Analyze current business processes and suggest improvements.Be the liaison between the end user and production support/IT teams, reporting any problems, updating and closing of open issues from Trouble Ticket systems, and participating in the testing of new enhancements to ensure they meet end user expectations.Verify with the end user that the issue has been resolved and update trouble tickets and Chatter Posts accordingly.Monitor #Help Chatter Posts to ensure all posts are closed out quickly.Other ResponsibilitiesActively contribute to ongoing process improvement via ISO Process.Perform other duties or special projects as assigned.Ability to complete multiple simultaneous projects in a timely manner.Provide advanced technical troubleshooting and analysis methods to assist Tier I personnel solve basic technical problems.Confirm the validity of the reported problems and seek known solutions related to these more complex issues.Provide monthly tip sheets to top volume branches and training department to improve training.

Handle large volume of incoming telephone calls, covering full range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction. Answer customer questions regarding Comcast Digital Voice (CDV) and Comcast High Speed Internet (CHSI) products, as well as, other new products as they are launched. Troubleshoot calls from client base located throughout the Southeast (Florida, Georgia, Mississippi, etc.). Demonstrate a solid understanding of our various products and services to ensure an accurate description is provided to customer ensuring quality service and retention.

Assist in providing good customer service in the electronics department by phone and face to face confrontation. Explain the systems and actions of different electronic equipment, train other associates on the fundamentals of the equipment and demonstrate the use of electronic equipment to associates and customers. Stock and organize everything in the electronic department and the surrounding areas. Set up equipment for upcoming advertising for new electronic items. Work in all areas of the store to provide good customer service. Provide good customer service to guest of the store by checking out their items purchased. Train new associates in cashier procedures, departmental work, and sales floor assistance. Responsible for re-stocking aisles, zoning the registers (detailed cleaning), and maintaining adequate supplies to perform job in a decent and appropriate time frame.

Bachelor'S Of Arts, Fine Arts

Bachelor Of Engineering (B.E.), Computer Engineering