Corey Ramsay Email & Phone Number

Warners Bay, NSW, AU

Gosford, New South Wales, Australia

Leading a team of Quality Assurance Advisors to drive a culture of improvement in customer service regarding the Building and Construction Industry and Contract Cleaning Industry Long Service SchemesEnhance staff capability through leadership and development programs in a decentralised environment including maximising staff involvement in business.

I reported to the Executive Manager Claims Inception and was responsible for leading a team of up to 45 staff and 2 team leaders. The team was a nationally dispersed team who performed the function of managing complaints generated from both on shore and off shore property claims teams, performed compliance reviews, training for new and existing staff.

Newcastle, New South Wales, Australia

As Team Leader, Property Claims I reported to the Claims Manager and was responsible for leading a team of up to 12 staff who lodged and managed property claims and delivered an exceptional customer experience.

Newcastle, New South Wales, Australia

As Claims Managers I lead a large business of over 100 staff and 12 managers across NSW and QLD. I was responsible for coaching and supporting the leaders in achieving KPI's and and leading their teams in providing our customers with an outstanding experience when lodging and managing their claims.

Maitland And Gosford

As Retail Business Manager I reported to the Area Sales Manager and was responsible for leading a team of up to 10 staff who provided excellent customer experience and achieved sales targets in a face to face retail environment. Coaching staff regularly on their Customer service behaviours to ensure a high level of service and excellence in sales.