Corey Roach Email & Phone Number

Richardson, Texas, United States

Richardson, Texas, United States

. Handled a variety of claims in the process of subrogation through collection agencies. . Went to great lengths in helping customers and was able to recover their deductible and damages.. Consistently met performance goals on handling each call. . Learned how each of the insurance coverages work in each state.. Negotiated with other insurance companies in the process of recovery.. Learned quickly how to adapt to new software in working claims with a system called Atlas.. Processed invoices for various collection agencies.

Coppell, Texas, United States

. Worked in first and third party collections for Frontier Communications and Charter Spectrum. . Resolved customer billing statements and provided payment solutions. . Handled each call in a professional and timely manner. . Learned different software programs in collecting payments, restoring services, and payment extensions. . Consistently met performance goals in a highly competitive and fast paced office. . Received numerous customer compliments based on customer service performance. . Promoted to being an ambassador of the company to train new agents to perform their job efficiently. . Developed a healthy and professional relationship with customers, colleagues, and management.

Carrollton, Tx, United States

. Helped customers in resolving conflicts with their accounts. . Accurately handled transactions with numerous customers in a timely manner. . Established a cordial relationship with customers by memorizing their names and their usual transactions. . Serviced customer accounts by doing deposits, cashing checks, loan payments, withdrawals, and cashier checks. . Answered customer questions in person or on the telephone. . Completed requests for opening and closing accounts. . Maintained a balanced cash drawer and followed bank policy.

Carrollton, Texas, United States

. Attend to customer needs in resolving conflict. . Display leadership by helping fellow employees with any technical difficulties or customers. . Constantly receive a lot of positive feedback by showing compassion and understanding towards customers. . Trained many employees to perform their duty as a cashier.. Maintained a balanced cash drawer with checks, cash, coupons, and coins. . One of the top sellers in soliciting donations for the American Heart Association and the North Texas Food Bank.

High School Diploma

Associate Of Arts, Human Resources Management And Services