MindBase is the first CAD/RMS Integrated Mental Health & Wellness Platform designed to take proactive care of behavioral health challenges by evaluating incident exposure data in real-time during calls-for-service and providing on-demand personalized support when personnel need it most.

• Led a high-performing team capable of solving complex problems and providing top tier presentations to prospective customers.• Developed product reporting system to drive product roadmap and capture the business impact of customer and prospect needs.• Responsible for technical sales support and industry expertise for the overall sales team -- together we delivered record organic growth in 2017, 2018, and 2019 doubling existing business in three years from ~$50 million to over $100 million.• 3-time recipient of annual President's Club Award

• Participate as a key member of the Executive Operations and Steering Committees in leading company operations and strategy. • Responsible for quarterly and yearly revenue growth for both new and add-on sales implementations as well as yearly renewals• Lead a team of project managers in managing strategic and complex software implementation and hardware infrastructure projects • Manage a team of area client services managers that oversee customer operations in the Eastern and Western United States• Align tightly with sales organization to provide key pre-sales functions such as RFP response, sales presentations as they pertain to services and implementation, and contract negotiation to ensure customer expectations are met• Obtained over 132% revenue growth and 239% customer growth while maintaining a 99% customer retention rating during my tenure (2005 -- 2016)• 100% successful implementation rate• Lead a team of project managers, implementation analysts, and systems engineers (over 50 total employees) in implementing strategic and complex software implementation and hardware infrastructure projects• Align tightly with sales organization to provide key pre-sales functions such as RFP response, sales presentations as they pertain to services and implementation, and contract negotiation to ensure customer expectations are met• Oversee a portfolio of new, add-on, and renewal implementations with total value over $50 million

• Participate as a key member of the Executive Operations and Steering Committees in leading company operations and strategy. • Responsible for quarterly and yearly revenue growth for both new and add-on sales implementations as well as yearly renewals• Lead a team of project managers in managing strategic and complex software implementation and hardware infrastructure projects • Manage a team of account managers that oversee customer operations throughout the United States• Align tightly with sales organization to provide key pre-sales functions such as RFP response, sales presentations as they pertain to services and implementation, and contract negotiation to ensure customer expectations are met• Introduced the NPS (Net Promoter Score) methodology to the company and consistently ranked as the highest overall NPS score in the public safety software market• 100% successful implementation rate• 99% customer retention rate

• Responsibilities include leading and managing the implementation of strategic software implementation projects in the public sector (police, sheriff, jail)• Assigned as the project manager over one of the largest software and hardware implementations in company history with over 20 separate agencies combining onto a single software system• Managed multiple large scale projects simultaneously• Responsible for over $5 million in annual renewal maintenance