Corey Robinson Email and Phone Number

Standardize workflows while ensuring alignment with long-term objectives and service standards• Chair hiring, on-boarding, planning, performance management, mentoring, and disciplinary actions• Oversee the day-to-day operations of operations staff while delegating responsibilities andinfrastructure projects• Forecast future staffing needs based on workflow analysis, current requirements, and ongoinginitiatives• Spearhead technical project management responsibilities and resolve project roadblocks for cross-functional teams• Align with senior leadership to delegate key tasks and communicate department-wide information• Cultivate professional development and cross training opportunities for team members to enablesuccession planning• Control vendor relationships and staffing requests to head infrastructure stability• Orchestrate continuous improvement, process efficiency growth, and automation implementation• Serve as representative for VoIP on all federal guidelines

• Work with technical management to architect telecom networks that effectively reflect business needs, service-level and availability requirements, and other technology parameters. • Implement/support/maintain short-and long-term strategic plans to ensure telecom systems capacity meets existing and future requirements • Develop and expand LogMeIn audio infrastructure to new markets and rate centers• Develop implementation procedures, verification plans, and production support documentation • Implement network monitoring solutions for security, network capacity and performance and proactive fault monitoring • Create and update network topology diagrams • Configure routers, switches, load balancers and other network devices in accordance with best practices. Codify these best practices as templates and publish to the group.• Maintain high network availability build for redundancy and resilience. Periodically test resilience by active testing.• Define Standard Operating Procedures (SOPs) for operational efficiency• Translate strategy into day to day tactical decisions.• Document and apply guidance on industry standards to improve current environment and practices.• Continuously investigate and recommend alternatives to bring down operational cost• Perform security audits of the subsystems to continuously improve the security posture. Define day-to-day procedures to achieve this end.• Ensure compliance with various audit requirements• Provide escalated support on and off hours.• Plan for disaster recovery both on a global and on a site by site basis• Create reports in system wide performance metrics.• Ensure configuration management and review is in place and rigorously being followed

• Create operational technical requirements and implementation planning for business services delivery via next generation VoIP systems. • Execute acceptance testing and issue resolution with project management and internal teams. • Develop supporting documentation and modify best practices related to operational support for new and existing product development.• Implement the rapid definition of business requirements needed for VoIP call processing, VoIP call mediation and VoIP OSS systems and process development needs utilizing knowledge of technical specifications needed to optimally design & provision VoIP/SIP interconnection circuits and bandwidth.• Ensure carrier technical / inter-operability specifications are properly interpreted, any gaps are identified, and solutions are recommended.• Identify VoIP call volumes and convert concurrent calls to/from traditional MOUs for VoIP traffic forecasting. Provide 24 hour/7 days per week surveillance and technical operations support of all elements

Lead all aspects of VoIP network management, installation, integration and maintenance support for all hardware, software and peripherals within the VoIP Network. Oversee incident command support and coordinate all activities associated with the troubleshooting and resolution of network and customer related issues. • Create operational technical requirements and implementation planning for business services delivery via next generation VoIP systems. • Execute acceptance testing and issue resolution with project management and internal teams. • Develop supporting documentation and modify best practices related to operational support for new and existing product development.• Implement the rapid definition of business requirements needed for VoIP call processing, VoIP call mediation and VoIP OSS systems and process development needs utilizing knowledge of technical specifications needed to optimally design & provision VoIP/SIP interconnection circuits and bandwidth.• Ensure carrier technical / inter-operability specifications are properly interpreted, any gaps are identified, and solutions are recommended.• Identify VoIP call volumes and convert concurrent calls to/from traditional MOUs for VoIP traffic forecasting.• Provide 24 hour/7 days per week surveillance and technical operations support of all elements related to the Cricket VoIP network; SIP services, IP networking/routing, AIN functionality, IMS, and ISUP VoIP Trunking. • Coordinate with vendors on issues requiring manufacturer software/hardware fixes and upgrades. • Interface with other departments/vendors on network problems, track vendor related trouble tickets, and follow-up through resolution; provide expert support for all telephony elements comprising the VOIP platform.• Execute end-to-end testing and troubleshooting of SIP Call flows, and analyze call traces using ethereal Wireshark and Geoprobe (Iris); knowledge of call processing protocols including SIP, SS7, ISUP, and TCAP.

Implemented onsite support interfacing with the customer providing effective communications and technical / product expertise on the T7000 and T9000 switches. • Formulated solutions to customer issues while in the process of switch migration. • Provided all aspects of technical support including remote support, collecting trace information from OM server, and walking customers through the installation of software.• Analyzed and reproduced customer issues in a lab environment; escalated incidents for resolution.• Created integration documentation and provided database translations for customers to include SS7 destinations, routes, and signaling links assignment.• Reviewed MOPs dealing with patching, upgrade, and other maintenance type operations at a customer sites.

Managed the day-to-day provisioning of DSL data products to include routers and switches (Cisco 2600, 2500, 3640; IGX 8430, 7200 management routers), and test and turn-up data products (AFC systems, Cisco 6160, Alcatel 3600, 7270, 7470, 5620,350, Calix C7).• Acted as the technical expert for details and specifications of data products (Layer 1-4 and network protocols). • Evaluated equipment for conformance to standards and vendor specifications, while ensuring that equipment met customer requirements. • Initiated support to product management teams regarding data products ensuring that the products deployed were of the highest quality. • Partnered with technicians and engineers to test and turn-up network devices; proactively identified and repaired faulty network configuration issues.

Executed the configuration, installations, maintenance and troubleshooting of all special service circuits and equipment; Tellabs DACS, Cisco 6160 DSLAM, Carrier Access Wide Band Multiplexer, Telco Systems edge links STS/T1, Fujitsu FLM 150ADM, 2400HS, 2400TRIB, NEC RC28D, AT&T FT-2000 OC48, Telco Hyper Span 828A, S828A, Marconi/Reltec, Juniper M10 Router, and Adtran TA300 HDSL. • Analyzed, identified and resolved trouble tickets and end-user connectivity issues, switch replacements and emergency calls for SS7, GTD5 Switch and mux. • Collaborated with vendors, carriers, and internal departments to troubleshoot and resolve network issues providing 24x7 on call fault management support.

Managed and led all aspects of projects of major scope and complexity dealing with the installation, maintenance, testing and repair of telecom facilities and equipment (including DSL) at customer site. • Performed end-to-end testing with CO switch technicians and interfaced with internal/external technical support groups to resolve issues for complex circuits, equipment, cables and facilities problems. • Coordinated, analyzed and selected troubleshooting and testing procedures to ensure completion of work assignments. Completed trouble tickets, circuit orders, circuit records, and periodic status reports. • Facilitated the guidance and technical training of junior staff members.