Analyze operation data to identify process gaps and inefficiencies through reporting and dashboard creation within Salesforce and Excel. Create new processes to drive production and meet client SLA’s by following Operation Excellence protocol. Establish and maintain user documentation in the form of SOP’s, Work Instructions, and Job Aids while educating staff on process changes through refresher training classes and huddle discussions. Schedule and maintain Bi-Weekly conference calls with specialty pharmacy partners to identify negative impact operational trends. Work with front-end users to identify any process improvements.

Manage high patient volume referrals while adhering to client SLA’s. Determine a patient’s journey by completing health plan benefit investigations and enrolling patients into a financial financial assistance programs by partnering with 3rd part vendors. Resolve high priority escalations and research a patient’s account with limited information in-order to determine appropriate action. Ensure that patients have completed all FDA testing prior to taking medication and support patient until the first commercial dispense is received.

Take inbound calls/place outbound calls to patients and collect payments or set agreed to pay promises while ensuring patient health plans were billed correctly. Investigate mishandled or billed patient accounts, provide detailed documentation, and escalate to billing team for review. Set patient accounts into payment arrangements while adhering to clientele payment guidelines, considering patient financial standings, and meeting collection goals.

Operate DOT regulated fleet vehicle to various market locations to delivery and stock Frito-Lay product. Meet with client management to ensure that targeted sales are positive and on track to beat last year’s profit margins. Identify market trends to help determine placement of each product while adhering to display maps from each client. Compete with competitor brands for floor space and placement of Ad campaign product while meeting sales goals for the quarter. Engage with consumers and clients on route to promote new product line by offering free taste testing.

Manage and orchestrate mud motor disassembly with 3rd party vendors and inspectors to identify source of tool failure down hole. Report and present findings to high-end oil and gas clientele. Meet with company engineering team to present component failure findings and suggest new components to prevent failures in future operations. Meet with engineering and leadership staff to coordinate monthly production meetings with the purpose of discussing failure trends, organizing testing of new components implemented, and production costs.

Assess damage to down-hole tools, document source of failure, replace damaged components. Test new components to ensure within acceptable operating parameters and monitor inventory. Report failure trends to management staff for investigation and propose reasoning why tool failed and possible solutions. Meet with 3rd party vendors to replenish down-hole battery packs and ensure all components meet operational standards.