Corey Roussel Email & Phone Number

Baton Rouge

- Responsible for resolving help desk issues with troubleshooting and diagnostics of any problems throughout all clients- Installing, diagnosing, repairing, and upgrading servers, PCs, firewalls, WI-FI access points- On the phone support for clients on daily basis.- Maintain all computers/laptops/printers and networking devices are working properly.- Setup up new users in active directory and exchange/Data server data management, office 365 email setup- Setup new and existing users on desktops and laptops on the network... configure and maintain- Repaired desktops, laptops, macs, and all types of printers/copiers, telephone systems, tablets- Setup new computer / laptop from out of box / connected to domain / installed LOB application/ user data transfers- Assisted in Office 365 migrations configuring and maintained.- Knowledgeable with in ShoreTel/Mitel Phone systems, Microsoft Windows 7,8,10,11/Server2008,2012,2016,2019 - Maintain client server backups/restore... archiving data to backup drives- Assisted New client startups with walk through and info structure implantations- Training new engineers onboarding within General Informatics and maintaining new devices as requested- Onsite support for a few clients on a weekly basis

Responsible for resolving helpdesk issues with troubleshooting and diagnostics of any problems throughout the company.Maintain all computers/laptops/printers are working properly.Setup up all users in active directory and exchange server.Deploy images/ghost on DELL and HP computers/laptops.Setup new users on desktops and laptops on the network.Tear down printers for part usage for the company.Repaired computer desktop in depot environment by replacing hard drive, motherboards, ram, video cards, processors, and other computer hardware.

Repair Dell certified computers for commercial businessesAccurately troubleshoot CPU’sResponsible for repairing software and hardware malfunctions

Work on company computer and electronic systems.Check and replace computers and hardware parts.

Building Automation SystemsBuild controller, terminal, fire and other type of boards by place the piece in the correct spot.Soldered the parts on the boards using a soldering iron.Scan and inspect over the boards for any short and misplaced parts.Repaired nonworking boards.Program finished board by installing/downloading the right firmware from a desktop computer.Learn the testing procedures of the boards.

Rotate the dates on all products and mark down prices by using a hand held scanner. Unload and down stack the produce products.Adhere to Occupational Safety and Health Administration guidelines daily.Responsible for maintaining the sanitation of the work area daily.Provide excellent customer service daily to 30+ customers.

Associate, Associate Of Science Degree In Computer And Electronic Engineering Technology

Activities and Societies: Honors program, national honor society,Computers and Electronics

Education record