Corey Shaffer Email and Phone Number

- Oversee the installation, configuration, and maintenance of network infrastructure.- Manage procurement, recommendation, and deployment of hardware and software for educational and administrative purposes.- Coordinate with service providers to troubleshoot and resolve network, phone, and security issues.- Monitor and manage various systems, including Google Workspace, Jamf, ASM, VoIP, access control, video surveillance, and secure printing.- Deploy and support a diverse range of devices (iPads, iMacs, MacBooks, Apple TVs) and systems (Windows 10/11, Windows Server 2012, 2016, 2019).- Enhanced network reliability by optimizing configuration processes, improving overall system performance and uptime by 30%.

- Delivered remote and onsite help desk support to end users, resolving hardware and software issues promptly.- Managed inventory of IT assets, tracking usage and updating records for laptops, monitors, and peripherals.- Imaged and deployed Windows laptops based on customer-specific contracts, ensuring smooth transitions.- Troubleshot and coordinated repairs for faulty hardware and software, leading to a 20% reduction in employee downtime.- Provided expert support for Microsoft Office 365, assisting users with account setup, management, and service issues.

- Configured and maintained Cisco routers, switches, VoIP phones, voice gateways, and wireless access points.- Troubleshot a wide variety of voice and data circuits (ISDN PRI, T1 lines, broadband, satellite internet), reducing customer downtime by 15%.- Supported over 20,000 VoIP phones, 10,000 voicemails, and 800 IVRs across the U.S., ensuring consistent uptime and minimal service interruptions.- Played a key role in the 2018-2019 network infrastructure upgrade of 130+ Job Corps centers, modernizing the technology landscape.- Acted as the technical liaison between customers and external vendors, improving communication and issue resolution efficiency.

- Deployed and supported Windows 7 and 10 workstations and Windows 2008 and 2012 servers for high-profile clients, including city officials.- Provided critical technical support for municipal applications and ensured the uptime of essential services like Ambulance Billing, Public Library, and City Hall operations.- Administered Windows server environments, managing Active Directory, Exchange email servers, file/print servers, and terminal servers for distinguished clients.- Delivered both onsite and remote support for multiple cities, improving response times and maintaining essential IT services.- Maintained detailed network documentation, streamlining future upgrades and troubleshooting efforts.