Corey Siegel Email & Phone Number

Novi, Michigan, Us

Novi, Michigan, Us

Novi, Michigan, Us

Danlaw is a global leader in connected car and automotive electronics. Originally hired as a tech support analyst, I was promoted to lead the team that provides technical support to ~400 employees. I partner across functions to ensure projects and solutions meet business needs while championing continuous process improvement.► On track to advance Jira projects for new user IT asset provisioning, I created a new Jira project, mandated the completion of all fields, and merged manager, HR, and IT staff work into a single ticket.► For stronger virtual machine deployment and management, I collaborated in upgrading VMware ESXi enterprise hypervisor and vCenter server.► To improve the intelligent hybrid cloud infrastructure, I updated and upgraded HP ProLiant Gen 9 and 10 servers.

Novi, Michigan, Us

Brought in to support users through the help desk, I resolved a variety of user issues spanning hardware, software, networks, storage, and servers. I also identified and led projects to improve processes, workflows, system performance, and user satisfaction.► Earning executive team recognition, I transformed the performance of the enterprise wireless infrastructure, nearly eliminating related help desk tickets and saving tens of thousands of dollars. ► I played a key role in resolving a 12+ month ticket backlog, speeding ticket resolution by months, and raising user satisfaction through new ticketing processes and the full adoption of Jira Service Desk. ► To reduce issues on redistributed machines, I pioneered a new asset redeployment process, including machine disinfecting, cleaning, testing, functional assessments, reimaging, and updates.► Freeing server storage capacity while accelerating systems imaging, I reduced virtual images 75% by recreating compressed images and modifying image capture procedures.► By implementing governance into the IT equipment purchasing process, I increased equipment quality and expedited the product-to-user time by weeks.► For faster asset provisioning for new employees, I convened and guided cross-functional stakeholders in overhauling and automating the process. ► I strengthened enterprise system security by rolling out a new Symantec Endpoint Protection management server.

Southfield, Mi, Us

Secure-24 is a global provider of managed cloud services, managed IT operations, and mission-critical application hosting. As a member of the Integrated Operations Center (IOC) Enterprise team, I managed end-user requests, performed troubleshooting for Tier 1 issues, and investigated system alerts. I also identified trends in user issues to support process improvement.

Livonia, Michigan, Us

Canton Computers is a multi-million dollar full-service computer and technology store. I was hired as a service technician and later promoted to help manage store operations, including a 5-member team. I oversaw customer support, commercial on-site repairs, system upgrades, custom system consulting and builds, networks, and sales. ► I identified and capitalized on the opportunity to revamp procedures to improve the malware removal process.

Bachelor Of Science (Bs), Information Assurance

Associate Of Arts, Liberal Arts And Sciences/Liberal Studies