With 13 years of IT experience in large and small enterprises, I’m seasoned in driving systems performance and seamless IT operations while optimizing the experience of internal and external end-users. My focus is on positioning IT as a strategic business partner for empowering growth, efficiency, and new capabilities.► KEY TALENTS• IT Operations Management• IT Systems Administration• Help Desk Management & Technical Support• IT Infrastructure• Systems Engineering• Networking• Information Security / Cybersecurity • Cloud Computing• IT Governance• Project Management • Team Leadership• IT Consulting • Managed Services• Process Improvement► WHO I AM AS AN IT LEADERI’m an IT Engineer at Danlaw, Inc., a global electronics leader, where I lead the technical support team in delivering top service for hundreds of employees across multiple locations. My background also includes providing tech support for a global IT service provider and managing people and operations in a store providing on-site computer repair and services to businesses and individuals.Continually scanning the business landscape for improvement opportunities, I have a knack for identifying cumbersome, ineffective practices and devising solutions to drive user satisfaction, speed, and monetary savings. I also engage subject matter experts for collaboration when needed and seek other perspectives to help resolve complex challenges. In fact, I’m known for guiding cross-functional working groups to create new solutions and processes. Changes I’ve led have delivered results such as the following:• Catapulted the performance of the enterprise wireless infrastructure.• Improved the server storage capacity.• Eradicated a 12+ month help desk ticket backlog.• Reduced hardware and software issues.• Simplified IT asset provisioning, asset redeployment, and IT purchasing processes.► CONTACT MEI am always happy to grow my network and share my expertise. Let’s connect!