Engineering Coordinator
CurrentI'm currently a Full-time employee for BTC Broadband & have been happily working alongside with the company for the past 3 years. My typical duties consist of a verity different tasks, such as: -Scheduling times with Customers for their order to be completed by our Technicians.-Compiling data from both Business & Residential Customers into annual reports for my supervisors to utilise for monthly board meetings. -Troubleshooting software issues that our Technicians experiences & documenting errors as they occur.-Adding new construction projects into our Management & Accounting software for tracking purposes.-Diligently keeping an eye out & taking care of Customer complaints/Call-In's as they come in throughout the day.-Clarifying information when discrepancies/inaccuracies arises & helping my department function smoothly when confusing situations occur.-Cataloging & archiving key information from our Technicians into our database for future accountability.-Managing all of the 811 locates for the company & keeping them up to date for the Construction crew.-Providing accurate information to the Sale Team when a speed test needs to be conducted at a location.-Putting on presentations for interdepartmental training when the need arisesTo take care of all my duties, I have been trained to use a variety of different Office & Telecommunications Software such as:-ArcGIS/ESRI Mapping Software -Microsoft office programs: Excel, Word, Teams, Outlook, Vizio, Sharepoint-Project Management software: Mavenlink-Google Earth Pro-LinkPlanner, NISC (National Information Solutions Cooperative)In addition to my clerical experience, I possess outside Construction experience in all of the different forms of Welding such as: (TIG, MIG, Stick, FluxCore), Carpentry, Landscaping, HVAC.