Corey Squires is a Award Winning Customer Service & Support Leader | Outsourcing / Offshoring | Contact Center | Career Development Mentor at Navan. They possess expertise in leadership, management, staff management, vendor management, outsourcing and 11 more skills. Colleagues describe them as "During his time at Free & Clear, Corey established many scale-able processes that eased the growing pains of our small but quickly growing call center. Notably, his introduction, implementation and oversight of a change management process brought the team to a new level, the process was so effective that it was maintained with little change for many years. Because of his strength in this area, Corey was assigned two specialty teams. He was able to grow both teams simultaneously, implement a quality monitoring program with the support of the Quality Manager and ensure internal stakeholder’s needs were being met. I appreciated his ability to grow two work groups with very different work streams, processes and expectations. Corey took pride in the performance of his team and consistently looked for areas where the team could improve, proposed solutions and implemented them. He was a great asset to the company. " and "I have had the pleasure of working with Corey for the past 5 years as one of my Microsoft Clients supporting some of Microsoft's most valued partners. Corey has experienced both sides of the vendor/client relationship, which gives him a unique ability to drive the business forward via a true trusting and partnered relationship. Corey's priorities have always been customer and client satisfaction, which is exemplified by his passion for getting in the weeds and understanding his customers needs, and putting the customer first in his decision making. Corey has a good understanding of staffing and capacity planning, and understands the need for an accurate forecast. This has helped us achieve green service delivery month over month, while keeping costs and budgets in check. Corey has partnered and led various quality improvement initiatives, the latest which has resulted in more than doubling our survey return rates while maintaining a very respectable low single digit customer dissat score. I would highly recommend Corey for a position in Vendor Management, Account Management, Outsourcing, or Business Process Management"