Corey Stack Email & Phone Number

Dallas-Fort Worth Metroplex

Staffed, trained and directed all area of front office including front desk, concierge, bell attendants, valet parking, reservations, and guest transportation.Conducted Customer Service training for all departments of Conference Center using programs designed by the Ritz and Disney Alumi. Worked Closely with Conference planning and Housing Manager to ensure smooth housing and transportation for all American Airlines offsite guest.Assisted with training and opening of multi properties throughout the country.Worked closely with accounting to ensure all billing issues for guest, corporations and transportation were resolved in a timely manner. Provided weekly forecasting for scheduling activitiesParticipated in developing annual hotel budget.Partnered with several outside transportations companies to ensure all offsite guest arrived arrive at the training center at the appropriate designated time.

Dallas, Texas, United States

Maintained proper staffing levels and training of all areas of Front OfficeOversaw all aspects of overnight security staffHired and trained all front desk supervisors on 4/5 star standardsResolved all billing issuesWorked closely with FOM to maximize room revenue and occupancy.

Dallas, Texas, United States

Oversaw daily operations of Front DeskInsured all incoming groups and VIPS needs, and request were metWorked closely with accounting to ensure all billing issues were resolved and portfolios closed correctlyCoordinated with front office staff to ensure smooth 5-star operations during peak times and special events.Coached and trained all front desk staff on 4/5 standards.